I enjoyed the course and did learn new things but having just been through a performance management issue with a probationer, I was expecting this course to be more about the whole process from start to finish including what needs to be recorded, how and where to record notes of conversations. A more formal approach is what I was expecting. This course does seem to be very similar in content to some I've been on recently about Coach and Focus and giving and receiving feedback. this course seemed to be about a more informal approach when poor performance first comes to light.
I enjoyed the first 1.5 days of the course. The second afternoon on contrasting statements and STATE left me a bit cold. I think it's probably because I find the most interesting parts of the course around some of the collective challenges the organisation faces and what is needed to shift out of them. I find the individual techniques a bit less useful (e.g. contrasting statements, managing difficult conversation). Feels like they're a bit more common sense/basic emotional intelligence.
The share your screen function should be mandatory as there was a member of the group that was struggling so holding the class up. If the trainer could see the person's screen then communication would have been clearer and quicker between the two. I think they couldn't see it because the person was using 2 screens. If I had not used pivot tables before or encountered it, I would have been just as confused.