There were moments where it could have had more participation rather than the trainer speaking (particularly when covering the conflict styles). Also fairly basic if you're already fairly good at managing conflict, which most union staff are. Didn't really feel any better prepared on a practical basis
Not the trainers fault but given that we are doing 365 training I am unsure as to why it was not a requirement for us all to have Office 365 on our laptops. Unfortunately it made the second half of the training a bit abstract and less useful. Perhaps after the first course discovered this it could have been raised with our IT so that it was not a re-occurring issue?