Get our insight into best practice and recommended techniques for collecting and using customer feedback.
Our six best practice suggestions for making a successful switch
See the big picture without losing sight of the details that matter
If you're an instructor collecting feedback at the end of a course, here's what you need to know
Response rates matter but the quality of the feedback you collect, matters more.
Collecting feedback is the easy bit. Using it to make a difference is harder.
You've signed up for a free trial. What happens next?
Start with the end in mind and define the business questions you want to answer
Capture and analyse learner voice using a purpose-built feedback tool
So you're tracking your NPS, but what is a score to be proud of?
How to integrate your reviews with your website using the Coursecheck widget
Five reasons to ditch paper feedback forms and go digital.
Our best practice guide to maximising the marketing benefits of reviews
Six tips for responding to customer feedback (good and bad)
Six things to consider when choosing a reviews website to promote your training.
Online reviews are no longer just a B2C thing. They matter for B2B businesses too.