Resources

Get our insight into best practice and recommended techniques for collecting and using customer feedback.

Moving your classroom courses online?

Our six best practice suggestions for making a successful switch

Analysing Feedback on Coursecheck

See the big picture without losing sight of the details that matter

Notes for Instructors using Coursecheck

If you're an instructor collecting feedback at the end of a course, here's what you need to know

How to get high quality customer feedback

Quality or quantity? Which would you rather have in your course feedback?

How to make your feedback matter

Collecting feedback is the easy bit. Using it to make a difference is harder.

Getting started with Coursecheck

You've signed up for a free trial. What happens next?

What makes a good feedback form?

Start with the end in mind and define the business questions you want to answer

Apprenticeship Training Providers

Capture and analyse learner voice using a purpose-built feedback tool

What's a good Net Promoter Score?

So you're tracking your NPS, but what is a score to be proud of?

Installing the Coursecheck widget

How to integrate your reviews with your website using the Coursecheck widget

Why should training businesses go digital?

Five reasons to ditch paper feedback forms and go digital.

Making the most of your customer feedback

Our best practice guide to maximising the marketing benefits of reviews

Responding to customer feedback

Six tips for responding to customer feedback (good and bad)

Choosing the right Reviews platform

Six things to consider when choosing a reviews website to promote your training.

How important are reviews in the world of B2B training?

Online reviews are no longer just a B2C thing. They matter for B2B businesses too.