Get our insight into best practice and recommended techniques for collecting and using customer feedback.
What's a good Net Promoter Score in the Training Industry?
How Does Your Net Promoter Score Compare to Your Training Industry Counterparts?
Moving your classroom courses online?
Our six best practice suggestions for making a successful switch
Analysing feedback on Coursecheck
See the big picture without losing sight of the details that matter
Notes for instructors using Coursecheck
If you're an instructor collecting feedback at the end of a course, here's what you need to know
How to get high quality customer feedback
Quality or quantity? Which would you rather have in your course feedback?
How to make your feedback matter
Collecting feedback is the easy bit. Using it to make a difference is harder.
Getting started with Coursecheck
You've signed up for a free trial. What happens next?
What makes a good feedback form?
Start with the end in mind and define the business questions you want to answer
Apprenticeship Training Providers
Capture and analyse learner voice using a purpose-built feedback tool
Installing the Coursecheck widget
How to integrate your reviews with your website using the Coursecheck widget
Why should training businesses go digital?
Five reasons to ditch paper feedback forms and go digital.
Making the most of your customer feedback
Our best practice guide to maximising the marketing benefits of reviews
Responding to customer feedback
Six tips for responding to customer feedback (good and bad)
Choosing the right reviews platform
Six things to consider when choosing a reviews website to promote your training.
How important are reviews in the world of B2B training?
Online reviews are no longer just a B2C thing. They matter for B2B businesses too.
