Ronald R, 29 Oct 2021
I expected more from the course information and from an instructor who has been involved with ITIL for 20+ years. The problem has become that these people who have been with ITIL for 20 years have seen all of the changes as they came, so it stayed simple to them. One change at a time. This topic cannot be covered a couple hours at a time with limited resources. This "foundational" course is very complex with many terms. This is not a course for any person without IT experience to take. I have been regretting the last two weeks. I was proved right with the course assessment. We were not taught with success in mind. ITIL is supposed to keep it simple. I didn't see that with the instruction, and I definitely didn't see that with the information.
Robert H, 16 Oct 2021
The current instructor is very knowledgeable and experienced but the accent barrier was an obstacle that was very difficult for me to overcome. To be direct, the initial instructor soured my overall experience with this course.
Kelly R, 01 Oct 2021
It was entertaining at times. I definitely laughed out loud. Overall, I know that Niels has the knowledge, and he did get better toward the end of the second week of class.Response : Kelly, thank you for your comment. Your feedback will be used in developing instructors in order for students to have a positive experience.
Dylan M, 01 Oct 2021
I different instructor would have made a much greater impact on my ability to engage with the course. Niels Macamo was the least engaging instructor I have had. Niels placed a seemingly false priority on the practice lab materials when the majority of the certification exam content is covered in the Cyber Quotient and ACI skill assessment question banks.
Luis S, 25 Sep 2021
Overall, an effective course in providing resources needed to study for the exam. Disappointing, however, that the course did not cover the material in the current exam.Response : Luis, thank you for comment. Our content is always being audited in order to provide the best possible learning experience.
Jarrett C, 25 Sep 2021
Please God pay that man more, he loves his job too muchResponse : Jarrett, thank you for your comment. I will use your comments to ensure instructors are giving the information needed for students to be successful
John S, 17 Sep 2021
I'm not sure how to make this information "stick". Perhaps with time I will have a better understanding of how ITIL fits into the picture.
Matt H, 15 Sep 2021
The course gets hung up on the numbers and not on the definitions of the COBIT.Response : Matt. Thank you for your comments regarding the course. We are working to make sure courses are exactly what students need to succeed.
Austen H, 04 Sep 2021
The slides should be able to stand alone by themselves. One should be able to make sense of what they are trying to explain. Then it should also be able explain it well. Many of these slides do not fit these qualifications--which are basic slide show principles.
Francisco C, 03 Sep 2021
The class was way to short for the amount of material needed to be cover - way to rushed and not enough actual learning.