ACI Learning Reviews

I have mixed feeling about the course as a whole. It started off slow but picked thanks to Mr Starks. The course and materials provided are ok at best, but I feel they do not adequately prepare someone to take the certification exam or get a job without the help of extensive outer resources.

I give the course 4 stars overall because the information given was great. I learned a lot however the labs were great as well but I think the some of the LABS should have been in person hands on. Do it physically helps retained the information better. I would also recommend do hands on ticket troubleshooting, of real world scenarios as well. Moreover, a lot of the LABS were frustrating because I felt as if they were trying to trick us. I knew the answer but it was still wrong because i didn't capitalize the first letter or the answer only wanted one word of the answer. For example if the answer was "ME and YOU" they only wanted the ME part. sometimes in the LABS the answer and question had nothing to do with what you just learned therefore I felt like it was going down a rabbit hole. Lastly I don't think that Homework and Test should be done outside of class. Maybe class should be extended an hour so everything can be done with the instrutor present.

Overall, the program was great. The instructor, Eric, did an amazing job going into detail on topics and helping us understand the process. I do think that focusing on core 1 first and then moving on to core 2 would help many people retain information a little better and be better prepared for the 2 exams. I also recommend putting it in order from the CompTia exam objectives. I believe that focusing on one at a time makes it easier to study and learn the material better.

Some things feel a little too fast-tracked, though this may also be because A+ is incredibly loaded with a ton of content to learn. Overall though, I feel very confident in getting all 3 certifications here through ACI.

This course was filled with useful knowledge but I think it would be better taught separating Core 1 and Core 2.

Overall, I believe that Ms. Bass and Mr. Lee did an awesome job in presenting the information and knowledge that had to the class. ensuring that we understood and had everything we needed to succeed.

Clean.

Overall, my experience with ACI Learning has been mixed. The instruction and material itself are solid, and I can see the value in the accelerated format, but there has been a lack of clarity and transparency around what is required to earn a certification voucher. I was under the impression that the voucher would be provided upon completion of the course, not that there would be additional required work outside of class. As someone balancing family responsibilities and limited free time, especially in the evenings after class, the expectation of mandatory homework is difficult to manage. If I had known this upfront, I may have reconsidered enrolling. Given that the program already runs four hours a day, five days a week, it would make more sense to incorporate these requirements into classroom time rather than making them a prerequisite completed at home. While I understand everyone’s schedules differ, optional extra study is reasonable—but making it mandatory for voucher eligibility feels misleading and unnecessarily restrictive. Our instructor was amazing let me make that clear and previous instructors as well, but i wouldn't do this over again knowing what i know now.

The program can continue to improve in order for its students to be successful.

great experience