Really good day of training, Leanne was excellent and very informative and helpful. Only downside was that the internet in the building was extremely poor and I was unable to connect my laptop to it successfully. Thankfully Leanne allowed me to hotspot from her phone. Overall it was a very helpful day, I feel much more confident with DVP and UIN now.
This course really helped me to understand me and how my beliefs, values and opinions affect what we say and do. The trainer Rich was very warm and friendly and made the course fun and easy to understand. Its the trainer as well as the training subject matter that make the impact and i think Rich had some fantastic ideas and feedback for us which we will be able to use and implement not just professionally but personally as well.
I really enjoyed the course and learnt so much. Rich was a very good trainer, he listened and explained everything in great detail and was very patient when someone would not quite understand something. He was funny, relaxed and was very confident and passionate about his job.