Helen Pettifer Training Ltd Reviews

This is the second course I have done with Helen and have really enjoyed it. She is very skilful at steering the conversations while working through the workbook without reading it word for word. I would definitely like to go to another in the future.

I found the course wonderful , loved the circle of control and the wellbeing at desk part. I just think it made me realise i need to take a step back sometimes and think . It also made me realise that i cant do everything for everyone , it was delivered very professionally but also very welcoming

Very good course. Helen and Heidi are lovely.

Jasbinder was a fantastic trainer! Gained a lot of knowledge and refreshed on sections

Jasbinder was very knowledgable and had a vast understanding of lots of topics that we got in to whilst during the course of the day. Very engaging and personable - makes a full day course much more enjoyable and bearable I have some takeaways I can implement straight away and grateful for them Thank you 🤩

I’ve a lot from today’s course. Finding out more about the different types of vulnerabilities has definitely helped me in the way I do my job

Good course - encouraged you to look more closely at how you would interact with vulnerable customers. Found it engaging. The workbooks were excellent. The twiddle toys provided were a great idea! Good ice breaker. The only thing I found a bit jarring was when we were invited to think of some ideas as to what would make a consumer more vulnerable/upset - was when 'menopause' was given as a reason. Think that this is a bit derogatory. As a takeaway from this course for me personally as someone who tends to over talk, which can sometimes make a difficult situation worse - never underestimate the power of silence during a difficult call!

The session was highly informative and engaging, with clear, practical guidance that I can apply in my day-to-day interactions. The content was well-structured, and I particularly appreciated the focus on the tools and materials we can take away to use in our customer interactions and keep revisiting - keeping the skills fresh which helped bring the our conversations to the next level.

Helen is great, she knows what she is talking about and has amazing techniques and tips on how to improve not only your customer service skills but your undertsanding skills. Thank you Helen!

N/A