This session was a re-fresher as we had completed the course last year which Helen took into account and adapted the course to suit our needs. During the course we concentrated on areas of development that we needed and advice she could give us on dealing with vulnerable consumers in specific circumstances. Despite having completed the course before, the refresher session was invaluable and I left the course with new ideas on how we could improve the service we offer vulnerable consumers.
Another really worthwhile course. While I have seen some of the information on previous courses it was great that Helen tailored the session to our needs.Response : Thank you for leaving such positive feedback Gayle. I am so pleased you found the course worthwhile.
Course run and organised well, I like the use of the workbook and instructions sent beforehand. The course itself was delivered very well, with much knowledge and care for the delegates on the course. I have left this feeling lots more confident in talking about suicide and will raise further awareness within my authority.Response : Laura, thank you for your detailed and positive feedback on the organisation and delivery of the course. I am so pleased you feel more confident following the session.
Helen was excellent. Engaging and provided fantastic tools and resources for both myself and to take back to the team. The agree rating: is that some tools I am already familiar with. But acknowledge that other members of the course have not experienced them. Would highly recommendResponse : Thank you for taking the time to leave such positive feedback, Ben and for the recommendation. I am so glad you came away with tools and resources that will help you and your team.
Helen was calm in her delivery. Explained everything very well. Answered questions asked in full which helped. The layout of the training was good as well from explaining what Suicide is, to then delving deeper into how we can help consumers on calls and what action we may need to do, and then how to look after ourselves. She was understanding and very helpful.Response : Helen, thank you for taking the time to leave such positive feedback and for your kind comments. I am so glad you found the course helpful.