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Helen Pettifer Training Ltd Reviews

Sheryl H, 12 Jun 2025

Jasbinder was a fantastic trainer! Gained a lot of knowledge and refreshed on sections

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Aimee S, 12 Jun 2025

Jasbinder was very knowledgable and had a vast understanding of lots of topics that we got in to whilst during the course of the day. Very engaging and personable - makes a full day course much more enjoyable and bearable I have some takeaways I can implement straight away and grateful for them Thank you 🤩

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Faye S, 12 Jun 2025

I’ve a lot from today’s course. Finding out more about the different types of vulnerabilities has definitely helped me in the way I do my job

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Diana F, 12 Jun 2025

Good course - encouraged you to look more closely at how you would interact with vulnerable customers. Found it engaging. The workbooks were excellent. The twiddle toys provided were a great idea! Good ice breaker. The only thing I found a bit jarring was when we were invited to think of some ideas as to what would make a consumer more vulnerable/upset - was when 'menopause' was given as a reason. Think that this is a bit derogatory. As a takeaway from this course for me personally as someone who tends to over talk, which can sometimes make a difficult situation worse - never underestimate the power of silence during a difficult call!

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Kristian E, 11 Jun 2025

The session was highly informative and engaging, with clear, practical guidance that I can apply in my day-to-day interactions. The content was well-structured, and I particularly appreciated the focus on the tools and materials we can take away to use in our customer interactions and keep revisiting - keeping the skills fresh which helped bring the our conversations to the next level.

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Eduardo R, 11 Jun 2025

Helen is great, she knows what she is talking about and has amazing techniques and tips on how to improve not only your customer service skills but your undertsanding skills. Thank you Helen!

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Ines M, 11 Jun 2025

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Vicky A, 05 Jun 2025

The session was good and started some great conversations. Even though I;m not directly customer facing the content was still useful and relevant. Just one thing I thought I would mention is that I think perhaps an extra break could be put in. We started at 9.30 and had a brief break at 11.30 - a lot of people were getting fidgety so maybe 1.5 hrs max before a quick break :)

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Stephen M, 04 Jun 2025

The course was a real eye opener, Helen was fantastic in her approach, very understanding and empathetic. Helen was also very informative and provided everyone with helpful tools in handling these difficult conversations.
Response : Thank you for your positive feedback and kind comments, Stephen. I am really pleased you found the training helpful in providing the tools to handle difficult conversations.

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Kelly B, 04 Jun 2025

Very helpful course got some good take away that I feel will help me better deal with these calls or conversations
Response : Thank you for your positive feedback Kelly. I am so glad you found the course useful.

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