Showing 81–90 of 738 reviews
Helen was extremely kind and allowed the whole room to speak freely about topics within the training that widened our eyes to some of the struggles with customer conversations, how best to tackle it etc From a perspective that my unit is different to the majority of participants, Helen made sure that time was allowed for us to present our challenges, and her expertise gave myself and my colleague in our department fresh ideas of how to become more resillient, be a support network to others and engage professionally with empathy. I would thoroughly recommend this training course to all management and staff in ANY sector as I believe her training isnt just customer focused, but well-being focused to deliver better results to customers and clients. Thank you again helen, I really enjoyed our sessions with you!
Response: Kaylie, you are very welcome and thank you for your detailed and positive feedback. I am so pleased you enjoyed the training; you clearly took some useful tools away from it, which is great. Thank you also for your kind words and recommendation, I really appreciate that.
Excellent, thought-provoking training delivered in a sensitive way.
Response: Andrew, thank you for taking the time to leave this great feedback. I'm glad you felt the course was delivered sensitively and I hope you took plenty of information and resources away from it.
Helen was engaging and knowledgeable and managed to keep the attention of the room throughout the session. She provided useful ways to manage difficult calls and was able to provide reassurance to attendee's in response to any questions.
Response: Thank you Dionne for the great feedback. I'm so pleased you found the course engaging and useful.
The Training was quiet educative and interactive as well. Helen made sure to interact with us all throughout the session, though the time allocated wasn't enough to keep going but it was quiet lively. More of this session should be encouraged at least every 3months. A topic for agents on how to manage the stress that comes with dealing with customers should also be looked into.
Response: Chioma, thank you for your detailed and positive feedback. I am really pleased you enjoyed the interactive nature of the training and, I agree, sometimes more time could be useful. We offer resilience and well-being training too which is a great way to learn how to manage stressful conversations.
UK oriented information is not much good in Ireland.
Response: Thank you Denise for sharing your feedback and I want to apologise that the data provided wasn't helpful. I hope that the rest of the course material will be helpful for your customer conversations though.
Very engaging, helpful and worthwhile course. I would recommend anyone dealing with customers to do this course.
Response: Thank you for your positive feedback Aisling, that's much appreciated. I am so glad you found the training useful.
I really enjoy the training provided by Helen, i have done 2 full courses and a refresher. All i have gained new information a tools to help with my job. Helen takes time to listen, provides information and also makes it fun.
Response: Gemma, thank you for your positive feedback and kind words. I am so glad you have enjoyed the training courses and that you feel you've gained some new information and useful tools.
This was the best training session I have attended. It was interacting and made me think about a lot of things I was doing wrong when having certain conversations.
Response: Puneet, thank you so much for your positive feedback. I am really pleased you enjoyed the training and that you took a lot away from it to use in your conversations.
Honestly, I think Helen is an incredible trainer. She is great at keeping people engaged without making things feel awkward. I feel like there was no point I was growing bored, I absorbed everything she said. Really really impressive!
Response: Thank you for your kind words and positive feedback Rose. I am so pleased you enjoyed the training.
Very good day
Response: Thank you for your positive feedback, David. I'm very pleased you enjoyed the training.