Diana F, 12 Jun 2025
Good course - encouraged you to look more closely at how you would interact with vulnerable customers. Found it engaging. The workbooks were excellent. The twiddle toys provided were a great idea! Good ice breaker. The only thing I found a bit jarring was when we were invited to think of some ideas as to what would make a consumer more vulnerable/upset - was when 'menopause' was given as a reason. Think that this is a bit derogatory. As a takeaway from this course for me personally as someone who tends to over talk, which can sometimes make a difficult situation worse - never underestimate the power of silence during a difficult call!Response : Thank you for your feedback Diana. I have replied in more detail directly.
Kelly B, 04 Jun 2025
Very helpful course got some good take away that I feel will help me better deal with these calls or conversationsResponse : Thank you for your positive feedback Kelly. I am so glad you found the course useful.
Ryan M, 29 May 2025
Great content and delivery from Helen, that provided much food for thought, in terms of how we integrate some of the ideas into our business to further support staff and customers. Thanks so much for a really enjoyable day!Response : Thank you for your positive feedback, Ryan. I am really pleased the training will be useful in shaping further support for staff and customers and I am glad you enjoyed the day.
Bindu S, 27 Mar 2025
It was good to attend the course. Learned & acknowledged from other team members what queries/questions they had and how they dealt with.Response : Thank you for your feedback Bindu and I am pleased that you found the session useful.
Ross K, 26 Mar 2025
This was training by way of informal discussion which was unusual but I thought it was useful and engaging. Ultimately the key two points for me are active listening and asking the right questions.Response : Ross, thank you for your feedback and takeaways from the session. I am glad you found the training useful and engaging.
Ashmee B, 26 Mar 2025
It was a good refresher course.Response : Thank you for your feedback Ashmee. I am glad you enjoyed the refresher course.
Peta V, 25 Jul 2024
The course underlined a lot of things that I already knew but so much new information and practical useable ways of dealing with customers and situations that we regularly encounter. I def feel more empowered to deal with vulnerable customersResponse : Peta, thank you for taking the time to leave feedback. I am so glad you feel more empowered to manage vulnerable customer conversations.
Sarah N, 02 Apr 2024
Helen's honest, sympathetic approach to this subject was inspiring. It was clear that she had a lot of experience and knowledge in this area and the course content was delivered in an easy to digest manner. I really found it useful and a great reminder of the support and impact we can have when dealing with customers difficult situations.Response : Sarah, thank you for your kind words and positive feedback. I am so glad you found the course content useful.
Ronan C, 24 Oct 2023
Excellent training and tutorResponse : Thank you for taking the time to leave feedback Ronan, I am so glad you enjoyed the training.
Samantha M, 06 Oct 2023
Helen was vulnerable with us and in turn it allowed us to learn a lot from her. The topic is heavy but there was definitely a sense of feeling safe and heard. I truly believe the knowledge she has and how she delivered the session helped me understand how to manage conversations with vulnerable and suicidal customers more effectively.Response : Samantha, thank you for taking the time to leave such detailed feedback. It is a heavy topic and I am glad you came away feeling like you could manage these types of conversations more effectively in future.