Showing 1–10 of 93 reviews (4 star)
Content and tools were helpful
Response: Ellie, thank you for your positive feedback. I'm pleased you found the course useful.
Good course, well delivered.
Response: Thank you for your positive feedback Megen. I'm so glad you enjoyed the course.
I really enjoyed the course, it was nice to talk about feelings without judgement. The course was laid back but also very engaging. The time flew by
Response: Ben, thank you for your positive feedback. It's great to hear that you enjoyed the training and I agree, it felt like time went very quickly.
I found the course really useful and this will assist me in supporting my teams who are more likely to encounter such calls than I am. The presenter is clearly very knowledgeable and passionate which is evident from her excellent presentation of this sensitive subject. My only observation is that the length of the course could be reduced.
Response: Thank you for your positive feedback and kind words, Jenny. I am glad the training will be useful to you in supporting your teams. Thank you too for your observation on the length of the course, which we will review for future courses.
It is clearly a difficult subject area and there is the challenge of whether some of the actions will be suitable in our area of work. However it does provide some information which would be useful.
Response: Thank you for taking the time to leave feedback, Stewart, and I am glad you found some of the information useful. Please do get in touch if you'd like to discuss alternative actions to support specific conversations. We'd be happy to talk this through.
Overall it was good and was interesting, would have enjoyed more interaction groups
Response: Thank you for your feedback Camilla, I am glad you found the course interesting, and your comment regarding more group discussion time is useful.
Informative
Response: Thank you for your feedback Farrukh, it's great to know you found the course informative.
Helen was engaging and knowledgeable and managed to keep the attention of the room throughout the session. She provided useful ways to manage difficult calls and was able to provide reassurance to attendee's in response to any questions.
Response: Thank you Dionne for the great feedback. I'm so pleased you found the course engaging and useful.
Good course - encouraged you to look more closely at how you would interact with vulnerable customers. Found it engaging. The workbooks were excellent. The twiddle toys provided were a great idea! Good ice breaker. The only thing I found a bit jarring was when we were invited to think of some ideas as to what would make a consumer more vulnerable/upset - was when 'menopause' was given as a reason. Think that this is a bit derogatory. As a takeaway from this course for me personally as someone who tends to over talk, which can sometimes make a difficult situation worse - never underestimate the power of silence during a difficult call!
Response: Thank you for your feedback Diana. I have replied in more detail directly.
Very helpful course got some good take away that I feel will help me better deal with these calls or conversations
Response: Thank you for your positive feedback Kelly. I am so glad you found the course useful.