Helen Pettifer Reviews
Kat B, 01 Mar 2023
I enjoyed the course and feel like i learned a lot more on how i can develop my skills. Helen was very engaging and i appreciate how she had time and the kindness to discuss things on a 1-1 level as well. She made us feel very comfortable and gave valuable resources. The only problem i have is i felt as if we didn't have enough time to delve into all the information she provided.Response : Thank you Kat for your comments and I'm pleased to know that you enjoyed the course and took plenty away from it. It's also good to know you felt comfortable and the resources were valuable.
Samantha A, 01 Mar 2023
It was a great course and even after years of being in customer service I was able to take away new learnings. The course was well constructed and the content actually useful for dealing with challenging customers and helping build confidence. It was not just advice on how to deal with difficult customers but also covered of the 'why' and delved into the psychology which I think helps people learning create a deep knowledge. Helen was engaging and led the course wellResponse : Samantha, thank you for your feedback and thoughts. It's always good to know that more experienced CS team members still take fresh insights from my courses. I'm also pleased to know that the course was well constructed and engaging. Thank you.
Jurjaan K, 01 Mar 2023
I liked the way the course itself was not pushy, instead it invited you to engage/comment yourself and share information amongst the participants. Because of this you will feel more confident when talking to a customer.Response : Thank you Jur for your feedback and I'm pleased to know that you felt comfortable throughout the course. It's also great to hear you will feel more confident talking to customers moving forward.
Lisa C, 01 Mar 2023
I enjoyed the course and found the information very useful; I definitely feel more confident in knowing how to handle more challenging phone calls. I liked being able to discuss things as a group and was very happy that there was no role play as I do not enjoy having to do this, and it made me feel less anxious.Response : Lisa, thank you for your feedback and thoughts. I'm pleased to hear you enjoyed the course and found it useful, especially as there was no role play involved.
Elliot A, 01 Mar 2023
Really helpful and engaging course, have taken some takeaways from the course and how customers think etcResponse : Elliot, thank you for taking the time to leave feedback. Great to hear you found the course helpful and engaging and you've got some takeaways to help you with your customer conversations.
Stephen R, 26 Feb 2023
A well worthwhile course for anybody who needs to understand the importance of a business's Vulnerable Customer policy and how to put this into practise when dealing with customers. All organisations need to cater for Vulnerable Customers in the modern environment and Helen's course does this in a non threatening and safe environment navigating you through this complex subject in an interesting and stimulating way.Response : Thank you Stephen for taking the time to provide feedback. It's great to hear you found the course interesting and a safe environment. I completely agree that all organisations need to be catering for vulnerable customers!
Rheana B, 20 Feb 2023
Helen was engaging and knowledgeable. It was a good session with open discussion which I found really useful.Response : Thank you Rheana for your feedback. I'm pleased you found the course engaging and useful.
Laura W, 10 Feb 2023
I found the course to be very interesting and eye opening. Helen clearly is very dedicated to supporting vulnerable people and helping others develop how they can support vulnerable people and because Helen was so passionate about the subject matter it was easier to take the information in, it never felt like a lecture or standard work presentation and we had lots of discussions and overall it was much more engaging.Response : Thank you Laura for taking the time to leave this feedback. It's great to hear you found the course interesting and engaging.
Lynne W, 18 Jan 2023
The course has helped me to recognise that we shouldn't just focus on our known vulnerable customers, we should be signposting from the first contact and ensuring all our customers are aware of the support available to them should they need it, rather than when they are already at crisis point. I am looking forward to sharing what I've learned across our organisation. Thank you Helen for sharing your personal experience and heartfelt passion for this subject.Response : Thank you Lynne for your comments and it's great to hear the course has been so beneficial for you.
Lesley H, 18 Jan 2023
I found the ‘managing suicidal customer conversations’ incredibly insightful. I was blown away by the stats Helen shared, gaining a much deeper understanding of the size of the challenge and the vulnerable groups of people was a real takeaway for me. The course content covered the whole journey from understanding risks & indicators right through to managing, closing & following up on conversations. I will definitely be much more confident if I find myself in a situation where I believe there is a threat to life both personally & professionally.Response : Lesley thank you for your feedback. I agree about the stats and the size of the challenge, which is why we need to raise awareness. It's good to know you feel more confident to manage these conversations if you find yourself facing them.