The course was good overall I just felt there was a lot of information and it felt a bit much for one day. Personally I found the information on suicide too in depth - our staff are not aiming to be counsellors or samaritans and I don't think it's fair they should be expected to deal with these situations. Sometimes a little information is a dangerous thing.Response : Thank you Janet for your feedback and comments. I understand that there was a lot of information shared during the day and that some of it can be upsetting and overwhelming. Vulnerability is a very broad and deep topic to cover. I'm sorry to hear that you felt some aspects of the course were too in-depth. Whilst it's important to support people who are facing difficult experiences, I understand that this can be a distressing part of customer service. I hope you took away some other key points from the course that will help you with your customer conversations.