Franklyn I, 30 Mar 2023
Thank you for making me aware of the importance of identifying and addressing vulnerable customers. This new knowledge will encourage me to improve customer experience on our platform.
George C, 29 Mar 2023
Helen has been a great host and has kept me very engaged. Learnt a lot and excited to put it to my day to day work life.Response : Thank you George for your great feedback and I'm delighted to hear you're excited to put what you learnt into action!
Jake R, 29 Mar 2023
Helen was extremely knowledgable and provided lots of thought provoking facts and experiences that can be applied in a professional and personal manner. I genuinely feel better equipped to do my job betterResponse : Jake, thank you for taking the time to leave this feedback and it's great to hear you now feel better equipped in your job.
Ross L, 29 Mar 2023
Lovely lady and great course I would do it againResponse : Thank you Ross for your kind comments and pleased to hear you enjoyed the course.
Katie C, 27 Mar 2023
Great course, I learnt a lot! Thank you!Response : Thank you Katie for the feedback and I'm so pleased you learnt a lot from the session.
Adam C, 24 Mar 2023
Helen was great presenting our course today on dealing with vulnerable customers. The thought and consideration she has in delivering these was brilliant, bringing fidget toys in for those of us that suffer with attention based brains was a stroke of genius.Response : Adam thanks for your great feedback. Thanks too for your contribution to the rich discussions and it's good to know the fidget toys were helpful.
Giuseppe D, 24 Mar 2023
Really helpful to understand different point of view of the same thing...Response : Thank you Giuseppe for your feedback and it's great to know you found the course really helpful.
Charlotte M, 23 Mar 2023
Very informative, well delivered session. The trainer was able to answer all questions, and was very knowledgeable on the topic.Response : Thank you Charlotte for your feedback and it's great to know you found the session very informative.
Steven S, 23 Mar 2023
It was clear that Helen had thought hard about making the course relevant to our business. Vulnerable Customers is a wide-ranging topic, so the two valuable insights for me were to think of a systems-approach across the business; and the case study example clearly illustrated the pitfalls of providing solutions for vulnerable customers without listening to what is actually needed. All really useful, and could only have been provided by someone outside of the business.Response : Thank you Steven for sharing your comments. I'm so pleased you found the course really useful and have taken plenty away some valuable insights.
Becky F, 23 Mar 2023
A fascinating course - super helpful and engaging.Response : Becky, thank you for taking the time to leave your feedback. It's great to know you found the course helpful and engaging.