Joseph M, 24 Oct 2025
I feel that having completed the course, i now have additional tools that will help be deliver training and coaching in my role as a Training, Quality and Performance Coach.Response : Thank you Joseph for taking the time to leave feedback. It's great to hear that you now feel you have the additional tools to help within your job role.
Kelly R, 23 Oct 2025
The session was delivered in a way which suited my learning style. It was very informative and great that we had booklets and additional information to refer to. Helen was clearly very knowledgeable in the vulnerable customer area and was really goo that she had used her own experiences and that of her son as examples.Response : Thank you Kelly for the great feedback. It's reassuring to know the course matched your learning style and that it was informative for you.
Claire V, 23 Oct 2025
Really informative and useful course. Helen is knowledgeable and an engaging trainer.Response : Thanks Claire for the great feedback. Glad to hear it was informative and useful.
Oliver E, 17 Oct 2025
brilliant course, I now feel more equipped to have those difficult conversations with vulnerable customersResponse : Thanks Oliver for the feedback and it's great to know you now feel more equipped for these conversations.
Jo O, 17 Oct 2025
Put the training into practice today when calling a vulnerable customer to assist them, came so much more naturally on how to navigate the call after the training. Signpost resources pages are an excellent idea thank you!Response : Jo, thank you for sharing this and I'm so pleased to hear that it came more naturally for you during the call. It's also good to know that the signposting resource will be helpful for you.
Tanya C, 14 Oct 2025
I found this course very interesting it was like having a CBT counselling session. This was very much needed as i've been really vulnerable of late and needed to take steps to take control of my feelings and put everything into perspective. I needed to be reminded how to evaluate what i was going through, how to deal with it and how to move on. This will help moving forward.Response : Tanya, thank you so much for your detailed and positive feedback. I am so glad you felt the training gave you the tools to process feelings and move forward and I wish you all the best for the future.
Alan M, 10 Oct 2025
I liked the way Helen kept the group engaged and the workbook exercises and group discussions were really affective. Really great sessionResponse : Alan, I am so pleased you enjoyed the session and thank you for your positive comments.
Michelle P, 01 Oct 2025
Really enjoyed the course. Helen was friendly and put the group at ease which in turn enabled us all to be very open and engage in group chats. Some other courses people quite literally clam up. The essence of the course was very interesting and opened my eyes to my own resilience levels. I gained a lot from it. Thank you so much Michelle ParsonsResponse : You're very welcome Michelle and thank you for your detailed feedback and positive comments. I am really pleased you gained a lot from the course.
Mandy T, 01 Oct 2025
Helen was very open, approachable, warm and friendly. I felt comfortable from the off to be able to be open and vulnerable with conversation. the activities were engaging and felt relevant to the conversation and topic. It was also good to learn and have a reminder of skills and tips to use within your own personal life. Overall I really enjoyed the sessions and would be very open to learning more or attending any session in the future.Response : Mandy, I am so glad you enjoyed the sessions and found the activities engaging. Thank you so much for your positive, detailed feedback and kind comments, they are much appreciated.
Leanne T, 25 Sep 2025
Helen's lovely energy held space for us all, Meaningful conversation's were had with her gentle steering, and her kindness as a person came through. Great sessions, informal, relatable and refreshing to have in a global corporate company! 10 out of 10!Response : Leanne, thank you so much! I really appreciate your positive feedback and kind words and I am so glad you found the sessions relatable and refreshing.