Helen Pettifer Training Ltd Reviews

The Customer Vulnerability team recently took part in resilience training delivered by the fantastic Helen Pettifer. The session was both engaging and insightful, helping us understand why resilience is so important when handling challenging and emotionally demanding calls. Helen shared plenty of practical techniques to help us spot stress, manage our emotions, and stay calm and professional under pressure. One of the highlights was creating our very own resilience boxes — which was great fun and gave everyone a chance to reflect on what helps them recharge and stay positive. The training showed how building resilience boosts wellbeing, confidence, and performance in a fast-paced environment. The skills and strategies we learned aren’t just useful at work; they can also be used in everyday life to manage stress, keep a healthy balance, and respond more positively to life’s challenges. Helen was an amazing trainer who created a relaxed, supportive atmosphere and delivered the session with warmth, empathy, and enthusiasm.

I found this course to be extremely informative and I feel I was provided the right knowledge to deal with vulnerable customers going forward. the course also raised my awareness of areas that I may have missed with regards to vulnerable people and how to manage my own emotions to be more affective at assisting vulnerable people.

Helen's training sessions are fantastic & she is so warm and really easy to talk with.

I think the course was Great!, I can tell Helen has lots of experience on this field, so feel really confident with the content of the course and what my colleagues and myself learned on it. Even though I hope not to get one of those challenging calls, I have a massive relieve as I feel confident I will be able to deal with it and hopefully make a small difference in that vulnerable person's life

Very enjoyable and informative course. Lots of useful tools to implement in my daily job plus also dealing with people in general.

This course was fantastic. Helen's presentation style was really engaging, and she skillfully provided us with extensive and practical knowledge. The interactive format was excellent, and the inclusion of dedicated time for team discussions proved to be highly beneficial in allowing us to immediately apply the concepts and align our understanding as a team.

really informative training and

Excellent overall

Helen is an amazing person and a wonderful trainer. She was engaging through out the day and made everyone comfortable. Her communication skills are superb as she made it simple for all the attendees to contribute and share their experience of dealing with the Vulnerable clients. The material was fantastic and informative. Despite being in the industry for the last many years, I learnt new things and started looking at the situations with a different perspective. The best part, Helen was very passionate and was speaking her heart out. I personally found her statements relatable on many occasion during the training. All the best Helen and keep up the good work! Imran Rana

Very good course and feel I came away with a lot of tools to use in my job