Was a really good experience on this course and has showed me how to utilise my skillsResponse : Thanks Shabana. I'm pleased to know that you enjoyed the course and have taken away some helpful tools and techniques to help you develop your skills further.
Helen was absolutely fantastic. I thought I was already aware and equipped when it comes to dealing with vulnerable customers but I learnt so much more from the most recent session. The thing about vulnerability is that it’s always changing and affecting different people in a catalogue of ways. Helen really brings the session to life and provides examples and interesting anecdotes whilst highlighting the important subjects. I thoroughly enjoyed the training and it will very much stick with me.
Wealth of information and guidance on a difficult subject. Useful tools and terminology to best serve callers. Positive techniques to reflect and relax.Response : Thank you Martin for your feedback. It's great to hear you took plenty away from the course that will help you with your consumer conversations.