Helen delivered a very important course on vulnerable customers in a professional, well-informed and sensitive way. Thank you Helen.Response : Thank you Stuart. I'm pleased you found the course informative. It's a difficult but important topic to cover. Thank you too for your contribution to the discussions.
Use of statistics and providing ways to approach difficult situations was eye opening and will provide tools to use in the future. Informative and engaging keeping the training professional and enjoyable.Response : Charlotte, thank you for taking the time to leave your feedback. I'm pleased to hear that you found the course informative and enjoyable and that you took plenty of tools away to help with the conversations you may have in the future
The training was so helpful and insightful with a mix of different tasks and conversations. Helen made everyone feel comfortable speaking up and was very good at controlling the conversation, this made sure everyone got their chance to contribute. Overall a really successful couple of days and has really changed my mindset about a lot of thingsResponse : Thank you Amy for your feedback. I'm pleased to hear that you felt comfortable to speak up and contribute to the discussions. That's the exact environment I like to create in all my courses. It's also great to hear that the training has changed your mindset when it comes to vulnerable customers.
I felt that this course was very beneficial and has left me better placed in my role. The subject matter made some aspects of the course quite challenging, but Helen regularly made sure to check that everyone was OK and balanced the content well.Response : Dave, thanks for this feedback. I'm delighted to hear you feel better placed in your role. I'm also pleased that you felt comfortable and supported when we explored the more challenging topics.
Lots of the advice was based on adapting a physical environment rather than on-line or telephony contact, but this was covered in the follow-up booklet.Response : Thank you Hannah for this feedback. It's always helpful to know what we didn't cover properly in the courses which helps to improve the next ones we deliver. Sorry to hear you didn't find it as beneficial as you'd hoped.