Helen Pettifer Reviews
Maureen S, 18 May 2023
was one of the best courses i have attended recently, good discussion groups and helpful techniques and tips. very difficult topic but very worthwhile course and Helens delivery was spot on.Response : Maureen, thank you for your positive comments. I am so glad you found the techniques and tips we discussed helpful.
Katie P, 18 May 2023
Helen made it clear from the start of the course that due to the nature of the topic, there was no pressure to discuss anything we did not feel comfortable with. Throughout there were regular check ins on everyone participating to make sure we were following the discussion and that we were okay with what was being talked about. The information itself was very educating and eye opening. The course was engaging and Helen herself was just amazing. I think I speak for the whole group when I say a massive thank you to Helen for her time and knowledgeResponse : Katie, thank you for taking the time to leave such positive feedback. I am so pleased you found the course engaging and the information educational.
Sigita D, 16 May 2023
It was a great course about quite sensitive topic. Thank you for sharing your personal experience.Response : Sigita, thank you for your positive comments, I am so glad you found the course useful.
Wai Y, 16 May 2023
Helen was very patient with going through the various aspects of the course. The course itself had information that was rather surprising for myself, but at the same time, it was good to be made aware of the information. The tips and tools provided were easy to understand and I can see their potential and that they will be useful when dealing with difficult cases in the future.Response : Thank you for taking the time to leave such detailed and positive feedback. I am pleased that you feel the tools provided will be beneficial to you in the future.
Craig M, 16 May 2023
As I had volunteered with the Samaritans, I noticed a lot of overlap in some of the approaches and explanations around 'listening' that were discussed in the training material. However, it was still useful to have diagrams such as the circle of control and the emotion wheel to help visualise some of the concepts. The engagement was good; I think that it can be a difficult subject to get people to speak openly about, and getting us us to fill in some blanks on our own worksheets may be a small thing but does encourage you to think a bit more deeply than if it is just being explained/lectured to you. Splitting off into groups was useful for this purpose as well, and gave us the opportunity to hear about our colleagues experiences (personal or professional) with the subjects of suicide and grief.Response : Thank you for taking the time to leave such detailed and positive feedback, Craig. I am pleased you found the group work useful and that the course material provided the opportunity to explore and understand the subject further.
Danna H, 16 May 2023
difficult and emotional subjects covered brilliantly by HelenResponse : Danna, thank you for your positive feedback, it is much appreciated.
lizette t, 05 May 2023
This was all information I already knew.Response : Lizette, thank you for taking the time to leave feedback, it is much appreciated.
melissa h, 04 May 2023
It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.Response : Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.
Nadia G, 04 May 2023
It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.Response : Thank you for taking the time to leave feedback, Nadia. I am glad the course provided a greater understanding of individual customer needs.
Jess M, 03 May 2023
Really helpful for professional and personal life, thank you!Response : Jess, thank you for your positive comments, I am glad you found the course so helpful on both a professional and personal level.