Helen Pettifer Training Ltd Reviews

The course was very insightful and I feel more confident knowing that my team who are dealing with front line calls and emails, are more equipped with the conversational tools and signposting to deal with these difficult situations. I would have liked more breakout rooms, to engage with the team, provide more opportunity to sense check how they are all handling the course as it is an emotive subject.

It was a very informative course and the figures were a real eye-opener.

Brilliant course and Helen made everyone feel so comfortable!

very good course and very well delivered

Course was very informative, trainer was excellent

The course underlined a lot of things that I already knew but so much new information and practical useable ways of dealing with customers and situations that we regularly encounter. I def feel more empowered to deal with vulnerable customers

A really insightful course that has greatly improved my confidence in managing vulnerable customer conversations and disclosures. Helen was wonderful and presented a really engaging course

Helen was very engaging, she delivered the training with such passion, it clearly means a lot to her, this reflected in the session.

Although, I am not a customer facing member of staff, I found the course really engaging , it certainly gave me the tools and confidence to use some of the techniques discussed in the session, to help customers/ colleagues & people in general, to achieve the best possible results. Thank you Helen for sharing your own experiences, the course was excellent.

A highly informative training session, delivered by a person that is clearly very passionate about the subject matter. Thank you Helen for broadening my knowledge and understanding and helping me with tips to prepare for these, at times, 'difficult' conversations