Showing 31–40 of 729 reviews
I was a bit apprehensive before attending the course but after attending it I can give it a 10/10. From start to finish it was brilliant. Everyone was involved and that was down to Helen, she did an amazing job in presenting the course
Response: Thank you so much for you feedback, Sukdev. I am really pleased you enjoyed the training and that any apprehension you felt before joining, was eased. Thank you for your kind words too, they are much appreciated.
You can see Helen thoroughly enjoys what she does and brings it out in her her presentation
Response: Nicky, thank you for you positive feedback, it is much appreciated.
I found the course really useful and this will assist me in supporting my teams who are more likely to encounter such calls than I am. The presenter is clearly very knowledgeable and passionate which is evident from her excellent presentation of this sensitive subject. My only observation is that the length of the course could be reduced.
Response: Thank you for your positive feedback and kind words, Jenny. I am glad the training will be useful to you in supporting your teams. Thank you too for your observation on the length of the course, which we will review for future courses.
It is clearly a difficult subject area and there is the challenge of whether some of the actions will be suitable in our area of work. However it does provide some information which would be useful.
Response: Thank you for taking the time to leave feedback, Stewart, and I am glad you found some of the information useful. Please do get in touch if you'd like to discuss alternative actions to support specific conversations. We'd be happy to talk this through.
Very well-rounded, knowledgeable and engaging session. Would certainly recommend to anyone in an insurance environment who would be customer facing
Response: Thank you for your positive feedback and recommendation, Ben. I am so glad you found the training engaging.
An excellent course and well presented
Response: Thank you for your positive feedback, John. I am so pleased you enjoyed the training.
An excellent course - the subject matter isn't the easiest to talk about but the training was very informative and well presented
Response: John, Thank you for your positive feedback and contributions during the training. I am so pleased you found the course informative.
I really think Helen did an excellent job in delivering the course and is evidently, very knowledgeable on the topics discussed. In my personal opinion however, I do not like virtual delivery of a training course as I do not get the same benefit and focus that you would if you were face-to-face. Being in person also makes it easier to bounce ideas of each other as opposed to through a screen when it's hard to input in conversation without talking over someone or interrupting. Also technical issues are almost always present which cannot be helped. This is just my personal preference. I also feel like it was a long time to sit at a screen and listen with only one short break (as your camera had to be on at all times it felt quite awkward to leave to pop to the toilet, etc, when needed). I did find my attention wandering more than it should for this reason but again, I am not a fan of virtual delivery which plays a big part. Overall, I did feel very supported by Helen in this course and cannot fault her clear passion and experience in this field however, I did not feel that I personally gained any new information from the course but appreciate this will vary from person to person.
Response: Emma, thank you for your detailed and considered comments and kind words. I understand your personal preference for in-person training and it's important that you learn in a way that works best for you. Your comment about breaks times will be taken into consideration for future courses, thank you.
Great course, Jasbinder was fantastic, the only feedback I have I was on the training 9-12:45 and we only had one 10 minute break. Perhaps two breaks would have been better.
Response: Jyoti, thank you for positive feedback. We will take your comment about additional breaks on board - thank you for letting us know.
The course was very good - I found it very informative and the trainer was excellent
Response: Thank you for leaving such positive feedback Jayne, I'm so glad you found the training informative.