Helen Pettifer Training Ltd Reviews

Some great resources provided with the course and it was great to meet Helen. Clearly very established experience and knowledge and Helen's passion for the subject is very clear. Although I've had training and experience with vulnerable customers, it's still often uncomfortable or sometimes that trepidation when approaching a subject with a customer. However, the resources are fantastic with some helpful tips or phrases that I find will be very beneficial for myself and my colleagues when we share what we've gained.

Brilliant training session Helen and thank you so much for hosting it. I am currently updating training material for out contact centre and this will really come in handy.

This was a great course and Helen was a great course leader. I benefited from reinforcement of existing knowledge, as well as picking up some extra knowledge to use going forward. This course is vital to our line of work so it was a great experience and definitely a necessity to take part in.

This was an incredibly useful training session that covered a range of topics which was bespoke for us and what we required. Helen has a great amount of knowledge in this area and delivered the training professionally and compassionately given the topics under discussion. It has provided us with the skills, tools and confidence to deliver the best service we can to all our customers whether they're in a vulnerable situation or not

During the course we discussed adding resources specifically to cover Scotland, N Ireland and the Channel Islands (MIND only services England and Wales). If you can let us know that resources you hae added, once you have, it would be much appreciated.

Excellent course, as usual. I love my training sessions with Helen and always look forward to the next one!

I found this course extremely beneficial and engaging. Helen is very knowledgeable and supportive - would highly recommend this course!

Helen done a fantastic delivery of the course, I have already used some of the content and applied them in my job role. I made lots of notes and alongside the downloadable pack, will be re delivering to my other colleagues. Thank you so much.

Fantastic thought-provoking course tailored to the need of our organisation and the work we undertake. Having attended a few courses on similar topics before, this course delivered by Helen and Jasbinder superseded all my expectations. It was clear to see from the outset that both trainers are truly passionate about the topics covered, which further added to the overall enjoyment of the course. I found the course very engaging and will most definitely recommend the course to other colleagues and connections who are interested in learning more about the topics of trauma and vulnerabilities. Thank you to both Helen and Jasbinder for delivering this course and I wish you both all the greatest success in the future. The work you do and the hearts you touch are undoubtedly changing the lives of so many people.

I really enjoyed the course and found Helen and Jasbinder to be very informative, engaging and approachable. Helen and Jasbinder created a safe and warming atmosphere to discuss amongst colleagues and I now feel a lot more comfortable dealing with vulnerable customer conversations since taking part in the course. Thank you so much.