Helen Pettifer Reviews

A well worthwhile course for anybody who needs to understand the importance of a business's Vulnerable Customer policy and how to put this into practise when dealing with customers. All organisations need to cater for Vulnerable Customers in the modern environment and Helen's course does this in a non threatening and safe environment navigating you through this complex subject in an interesting and stimulating way.

Helen was engaging and knowledgeable. It was a good session with open discussion which I found really useful.

I found the course to be very interesting and eye opening. Helen clearly is very dedicated to supporting vulnerable people and helping others develop how they can support vulnerable people and because Helen was so passionate about the subject matter it was easier to take the information in, it never felt like a lecture or standard work presentation and we had lots of discussions and overall it was much more engaging.

The course has helped me to recognise that we shouldn't just focus on our known vulnerable customers, we should be signposting from the first contact and ensuring all our customers are aware of the support available to them should they need it, rather than when they are already at crisis point. I am looking forward to sharing what I've learned across our organisation. Thank you Helen for sharing your personal experience and heartfelt passion for this subject.

I found the ‘managing suicidal customer conversations’ incredibly insightful. I was blown away by the stats Helen shared, gaining a much deeper understanding of the size of the challenge and the vulnerable groups of people was a real takeaway for me. The course content covered the whole journey from understanding risks & indicators right through to managing, closing & following up on conversations. I will definitely be much more confident if I find myself in a situation where I believe there is a threat to life both personally & professionally.

Very good course and learnt a lot that I will take forward within my role.

Certain departments would find this more beneficial than others. Claims based departments actively support vulnerable customers on a daily basis already, therefore some of the course was more of a refresher. we feel there would have been more interactions and discussion in person rather than via teams.

I found the training very insightful regarding the headspace that vulnerable customers can be in when talking to us which will be very helpful. The training was broad as to not be specific to an industry, but I believe that gives room for us to apply the training in ways that make sense for us which is a benefit.

The training sessions I was present for were both topical hitting the subject matter head on. The approach was appropriate for the environment and containing useful stats which helped to bring the information 'to life'. The modern training style and leaning techniques implemented were considered for the audience, and supported the conversations that were held. Helen was excellent as a lead for the sessions with clear passion, concern and love for the topics raised demonstrating a clear knowledge. There is little feedback to improve the day but at a push, perhaps a useful takeaway would be opportunity for individuals to introduce themselves and discuss how non-VC facing staff can support their colleagues whilst maintaining the integrity of the collation and protection of VC data.

Great session, learnt loads