Gary A, 18 Mar 2026
Trainer Craig made the course very enjoyable. He was friendly and knowledgeable.
Maureen M, 18 Mar 2026
Realy enjoyed the course.craig the trainer made it fun but educational. Gives me more knowledge within my work place. Thanks
Farzana M, 17 Mar 2026
Ben was very informative and engaging. He made me feel comfortable and welcoming. I learned a lot about de-escalation protocols and how to understand the deeper meanings of why people behave/act in a certain way. It has opened my eyes to be more open minded and mindful in the workplace. Thank you for everything Ben, hope I get you again in the next two courses!Response : Thank you, Farzana. We appreciate your feedback and are pleased to hear Ben’s delivery supported your understanding of de-escalation and behaviour, while creating a comfortable learning environment.
Bryony H, 17 Mar 2026
Very good course, knowledgeable trainer and engaging for the group
Bree W, 17 Mar 2026
Lots of detail, very engaging. Jamie explained everything really well and went over things as many times as we needed. Feel very confident leaving this fresher
Rebecca A, 17 Mar 2026
Very informative and helpful. Loved that smaller group gave more practice at practical breakaway. Very helpful and encouraging trainer. One of the most engaging trainers and a pleasure to take the class, thanks Ben
Neethu J, 17 Mar 2026
It is really good and wonderful, informative, not feel bore at any point . Ben is so talented trainer , he got every talent to keep all them active and attentive. Thank you for today .
Jordan T, 17 Mar 2026
The course content was well-structured and easy to follow, with real-life examples that helped to reinforce key concepts. I especially appreciated the emphasis on understanding the underlying causes of behaviour and the importance of consistency, communication, and empathy when responding to individuals
Zoe L, 16 Mar 2026
Explained everything really well and helped when I was unsure! Really good trainerResponse : Zoe Levick: Explained everything really well and helped when I was unsure! Really good trainer