Alicia C, 09 Jun 2025
Trainer kept self and team engaged with relating to real life scenarios. Able to relate it to staff, home and patients
Suzi D, 09 Jun 2025
Very informative and made me think about things in a different way. Was good to gain different strategies
Dionne C, 09 Jun 2025
Ben delivered an outstanding training course. Really interactive and allowed for true reflection
Hannah L, 09 Jun 2025
Engaging and gave some useful techniques for understanding different behaviour as well as skills for de-escalating any loss of control.
Arman S, 09 Jun 2025
I really enjoy the way ben explain everything thing more understandable.
Anna D, 09 Jun 2025
the course was very informative, mainly the autism section. Made me understand traits of autism better
Fiona B, 09 Jun 2025
I have understood so much about triggers, where MY baseline is and how to distract. I have reflected on myself and my professional and personal self throughout the day. I have gain huge amounts of knowledge. Ben is fascinating and an engaging facilitator, I’ve really appreciated his openness and awareness.
Lucy M, 09 Jun 2025
This training needs to be done everywhere and span so many places, the education is so so important and the understanding that behaviour concerns are not people being difficult on purpose or trying to be awkward. I think so many people would benefit from this especially to tackle misconceptions and stigma surrounding behaviour and support and just challenging the attitudes of people who don’t understand! As someone who is autistic and has had a lot of ongoing experience in MH services I wish that the professionals who delivered care took this approach because it would massively have reduced trauma
Angela J, 09 Jun 2025
It is always beneficial to have a PBS refresher and stay up-to-date with any changes. Melissa is a very good trainer and makes the refresher course enjoyable and is very knowledgeable in her execution of the information she explains to us.