Janet D, 10 Mar 2026
Very helpful relevant content to gain and refresh knowledge. Both trainers provided good delivery and ensured you understand and confident in techniques
Ian N, 10 Mar 2026
top trainers explaining a needed part of our industry always learn more than i expect
Alice T, 10 Mar 2026
Loved the interactive afternoon - that was the best training I’ve attended in the last year. Cheers ben for making it engaging and including everyone, even the shy people. Should be rolled out to more staff !
Victoria J, 10 Mar 2026
Training was excellent, I was quite nervous at the beginning due to previous experiences with patients. Ben was an amazing teacher, took everything and everyone in his stride and was responsive and encouraging even when getting it wrong. Would recommend the course to others.Response : Thank you, Victoria. We appreciate your feedback and are pleased to hear the training supported your confidence and provided a positive learning environment. It’s great to know Ben’s approach helped you feel supported throughout the session, and we appreciate your recommendation.
Carys M, 10 Mar 2026
Ben was very interactive and kept my attention the full time. The related stories helped to put the course into mind of real life situations. I liked how it was half theory and half physical, breaks up the day more. For future I would recommend more patient stories maybe?
Chloe H, 10 Mar 2026
I enjoyed the day. I was actually nervous coming into this session due to the physical restraints however I now feel confident and Ben made you feel comfortable and showed you multiple times how to practice each skill, if you struggled he would helped you practice again. It found it also useful to go over what was taught on level 1. Thank you!Response : Thank you, Chloe. We appreciate your feedback and are pleased to hear the session helped build your confidence and provided a supportive environment to practice the skills. It’s also great to know revisiting the Level 1 content was helpful.
Michelle B, 10 Mar 2026
Lots of really good evidence based techniques and information learnt and practiced. Makes you think about your own practice at work and at home. Thought Ben was engaging and passionate and a great trainer.
David W, 10 Mar 2026
Great delivery of information. Attention from everyone clearly present. Demonstration of breakaway techniques completed in a safe manner, ensuring everyone understood, taking time out to reassure people.
Niamh B, 10 Mar 2026
Part 2 was much better than part 1 as it was split up into morning of theory and afternoon of practical so went really quick! Only thing I would say to improve is to offer examples of our real life patient scenarios such as NG placement for feeding de-escalation. For example, asking “what’s wrong” wouldn’t help with this as we would know what has escalated them. I would appreciate some further guidance on verbal deescalation