The National Centre for Suicide Prevention Education & Training UK CIC Reviews

Madhuri is amazing. Thank you.

It has been a very useful course, not just for our sector but to apply in our personal lives.

Overall, the training was very helpful, and we received some great clarifications. We learned that our words can have a big impact during a call. For example, using the word “understanding” should be avoided if we are not truly in the player’s shoes. We also learned how to handle these types of cases properly: listening, empathizing, using short sentences, asking for more information, and then, when the time is right, taking control of the call. We should also put the player’s queries on hold when necessary to ensure the player is safe. Using phrases like “I hear you” can help reduce escalation and reassure the player that we are there, listening, and paying attention.

Good session with group discussion.

Thank you very much for the training today. Very informative and interactive. I feel my confidence has definitely grown and developed.

Well presented, useful contacts. Easy understandable information

Very informative and intuitive!

I found this course both interesting and informative. It certainly has given me more confidence to deal with such potential situations

Very well delivered course, both interactive and educational.

Excellent course well explained and took time to listen to me