Excellent facilitator. Ideal group size encouraged safe interaction and time to talk. Aimed at the right level, encouraging careful communication and de escalation

Response : Hi Amanda. Thank you for your feedback. I’m glad to hear that you found the facilitation effective and that the group size supported interaction and discussion. It’s also good to hear that the level of the session supported careful communication and de-escalation. We hope that attending the course will further support you in your role.

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Meagan P, 07 Jan 2026

Ben was great, very interactive and informative session.

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Karen N, 07 Jan 2026

Really enjoyed the day. The trainer was excellent and kept everyone engaged.

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sharon c, 07 Jan 2026

I have absolutely enjoyed being on a training course for once! Very useful, very interesting and will serve me well in my job role.

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Kirsti R, 07 Jan 2026

Really enjoyable course delivered by a friendly and engaging trainer. It is clear that Ben has a vast amount of knowledge about the subject along with a real enthusiasm and passion to providing safe patient centred care. This added validity to what he taught. His shared experiences also made the subject more relatable. Thanks Ben!

Response : Hi Kirsti. Thank you for your feedback. I’m glad to hear that you found the course enjoyable and Ben engaging in his delivery. Your comments regarding his knowledge and use of shared experiences are appreciated and reflect how the subject was brought into practice. We hope that attending the course will further support you in your role.

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Pam L, 07 Jan 2026

Excellent day

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