Showing 1–10 of 237 reviews (4 star)
The course was well explained with a lot of study and reasoning you will get better at it practicing at your place of work.
Worthwhile course for staff working with customers who present concerning behaviour
Trainer was great. Just need to remember breaks as lot of Information to take in
The overall course was good with elements which can be adapted to support working with children and families. Chantelle was approachable, knowledgeable and creative in adapting the model to the context that we work
Very imformative 2 days , learning valuable skills and having a better understanding of what may be needed. Alan was very clear with explantions and didnt bite at all.
Training was excellent but too many work to be covered within a short period of time. Thanks
The slides were a little boring to sit through at the start, I would’ve preferred if this was a bit more engaging for example with discussions or something for more active listening. The children’s home aspects also weren’t relevant to us but all of the practical aspects were really helpful.
Response: Thank you, Claire. We really appreciate your open and constructive feedback. We’re pleased to hear you found the practical elements helpful, and we value your comments regarding engagement and the relevance of some of the course content. We’ll take this feedback forward as part of our ongoing review of course delivery and learner experience.
This course has been good and I have learned a lot which I will apply in my work going forward
I did not feel that the morning session added much to level 1. I felt it could have been condensed into an 45/60 minute summary rather than the whole morning. However, the afternoon session was useful and informative. Ben was really forthcoming with answering questions and queries, and providing additional information. He was also respectful of people’s different physical needs and emotional/psychological triggers where relevant.
Response: Thank you, Naomi. We really appreciate your balanced and thoughtful feedback. We’re pleased to hear you found the afternoon session useful and informative, and that Ben created a supportive and respectful learning environment. We also value your comments regarding the morning session and its relationship to Level 1; the course content and teaching hours are structured in line with the RRN Training Standards, however, your feedback is valuable as part of our ongoing review of course delivery and learner experience.
Found the afternoon excellent, morning was a bit lengthy and repeated a lot of info from level 1 which I did recently
Response: Thank you, Rachael. We appreciate your feedback and are pleased to hear you found the afternoon session so valuable. We also appreciate your comments regarding the morning content and will take this feedback into consideration as part of our ongoing review of the learning experience.