Happy Reviews

Well-paced. I was a bit worried after the first section as it moved from doing to explaining. The other two sections reversed the focus - which is more in line with my way of learning. However, good to mix it up to suit all learning styles. The Happy Trainer waited for us all and gave us time to ask questions. We were fully involved throughout.

Enjoyable morning, lovely host and great to see some new faces.

As with all learning the proof will come down to the application of the learning

Overall a very interesting course to understand the best approaches to managing poor performance.

Really informative

Good content and a lot to follow up on

Ian Meekums, Senior HR Adviser, observing. I think use of Jam slide was fantastic. Behaviour Improvement might be better termed around Performance Improvement, accepting behaviour corresponds to performance, however it may be confusing that poor behaviours (rudeness) are disciplinary issues ref our behaviour code. The House often puts in place a performance improvement plan in the informal stage, ideally this could be an element to cover. How or what questions excellent. Transactional analysis - great video Better example for the script?…..meeting x, thought we agreed you be on time , i'm confused…. this example could do more to manage fear/intention, Also, lateness more likely to be conduct than performance, accepting it can straddle both but traditionally a disciplinary matter (cant do vs wont do) Paul Gapper is excellent. Nothing in this feedback is a reflection of him, but perhaps a reflection of what the House has asked to be delivered.

Adele was lovely and provided a great training day. She really was interactive and detailed in her explanations which was so useful.

It was quite intense! I think maybe it could be a longer course.

Very energetic pace - good!