SFA 07 - SFA:USI Essential Services Reviews

I have learnt so much that will help me in my role and in my personal life.

A very informative and thought provoking course. Delivered extremely well by the tutor. Excellent tools to assist with difficult conversations and good theory behind the processes

I found the course incredibly informative and, for me, the knowledge I have gained will be beneficial in my future customer and personal interactions.

Really enjoyed learning new a new approach and the tutor being understanding and fully explaining all aspects

Incredibly helpful!

Overall, a useful course.

Great tutor, made us feel really comfortable! Made a difficult topic easy to learn

Jamie gave calm and clear explanations as we went through the training. He asked questions to establish that we were understanding and following what was being discussed and consolidate what we’d learned.

An incredibly thought provoking session, both professionally and personally.

Laura was fantastic in delivering the suicide training, she lead with compassion and validated everyone's feelings no matter how different / conflicting. The contents of the training was understandably upsetting in parts but the main structure was very educational. I feel better equipped at noticing signs and being able to hold a space for a safe conversation.