SFA07-SFA USI Essential Services Reviews

The tutor was very engaging and established good boundaries from the onset. The knowledge provided is invaluable and will definitely be helpful in delivering any suicide first aid to a customer or person.

Came knowing a little but leaving been aware of the in-depth and questioning on how to approach a situation like this in personal and work life. To understand it’s okay to pause, listen and to let the person in need to take control to an extent.

Very good course Informative gave me some good info to help deal with calls along the lines of suicide.

Madhuri was a fantastic tutor! Friendly, outgoing & engaging. She talked about a very difficult topic with care & understanding whilst being informative & answering any questions. I learnt a lot on the course and feel better prepared. Thank you

Madhuri was great at keeping everyone engaged. Really informative course that made you think deeper about suicide.

I was very worried before this call. As I quite new to my role at work and new to dealing with customers over the phone. I feel completely reassured and have clear direction with how to tackle situations dealing with people demonstrating suicidal thoughts or behaviours. Madhuri was excellent, extremely engaging and kept us all interested and checked in to make sure we were all alert and feeling well. I am very grateful.

Overall I did enjoyed taking part of this course. It helped a lot with how I see, understand and will face dealing with suicide/suicidal people and customers in particular in the future.

Great tutor, very interactive and informative. Very engaging and empathetic

MD was fabulous, she kept us all engaged and checked in with us all on a regular basis. The course was nice because it was very interactive.

Great course overall. Some difficult conversations leading to triggering memories. Great interaction and knowledge sharing from the tutor.