SFA 07 - SFA:USI Essential Services reviews

4.8 (286 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

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Showing 41–50 of 291 reviews

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“

Very pleased with the course and I learnt a lot around suicide that will help with my role.

Syed D · 18 Mar 2026
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I have taken a lot from it

Tracey C · 18 Mar 2026
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Course was very helpful I have a better understanding on how to recognise a customer thinking about suicide and the right quesions to ask

Jag A · 18 Mar 2026
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Very valuable and informative.

Iain T · 18 Mar 2026
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Great course with a suitable pace

Robin A · 18 Mar 2026
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This course could have been shorter/ done in 1 day rather than 2

Declan w · 18 Mar 2026
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Good course

Tim C · 18 Mar 2026
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Jamie delivered today’s suicide awareness training with warmth, clarity, and real confidence. The content was easy to follow throughout, and Jamie created a supportive space where everyone felt comfortable engaging. It was an impactful, well‑paced session that left us better equipped and more aware.

Lloyd B · 12 Mar 2026
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“

It would be great for our front line staff to have this form of learning and understanding around suicide. As leaders and managers, we support our agents through these conversations and I think that agents on the front line would benefit from this. Jamie referred to this skill being outside of work too and i feel that this doesn’t just stop at managers, starling should invest in all its members of staff.

Sarah S · 12 Mar 2026
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Very happy with tutor delivered well,

Leon B · 12 Mar 2026
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