SFA 07 - SFA:USI Essential Services reviews

4.8 (286 reviews)
AI summary of reviews

Attendees particularly value the course’s practical structure for approaching conversations about suicide: it builds confidence to use direct, compassionate questions, listen effectively and follow an action plan, with useful prompts and signposting resources. Trainers are knowledgeable, calm and engaging, creating a safe, interactive environment with discussion, role play and regular wellbeing check-ins. Attendees say the learning transfers to work and personal life, although some find the virtual delivery and full-day format demanding.

Structured guidanceCompassionate trainersPractical activities

Generated from recent reviews; may not reflect every review

Showing 21–30 of 291 reviews

Sort by
“

I feel I could have a more comfortable discussion with someone who is in a position where they are at harm of themselves, I now feel I know how to guide this conversation.

Holly M · 22 Jul 2026
Helpful review?YesNo
Report review
“

I had some confidence that I could handle a situation like someone wanting to take their own life, but this course and Shian’s excellent delivery has given me 100% confidence.

Chris R · 22 Jul 2026
Helpful review?YesNo
Report review
“

Having the action plan to help the conversation flow will be very useful

Emma C · 22 Jul 2026
Helpful review?YesNo
Report review
“

I think today’s training really opened my eyes to what skills I have and what resources I can recommend it has also really opened my eyes to the lack of knowledge in the business I work for and will indeed take the training away to ensure our staff have the adequate training.

Emma C · 22 Jul 2026
Helpful review?YesNo
Report review
“

I have a better understanding of hiw to address this sensitive subject and feel more confident to ask direct questions

sharon a · 22 Jul 2026
Helpful review?YesNo
Report review
“

This course was great to remove the stigma around suicide. The space created was very safe, and I felt comfortable enough to get involved where necessary.

Abbie B · 22 Jul 2026
Helpful review?YesNo
Report review
“

Great pace and coverage ,made me think and gave some really useful tools.

Melanie B · 28 Apr 2026
Helpful review?YesNo
Report review
“

I feel much more confident about having these conversations and know which tools and skills to tap into that supports myself and the person impacted.

Robert G · 28 Apr 2026
Helpful review?YesNo
Report review
“

The course covered a difficult subject and gave enough time to reflect and put into practise some of the techniques discussed.

Adam P · 28 Apr 2026
Helpful review?YesNo
Report review
“

The course made me think more around langauge and being able to be direct and ask questions. Also more confident when it comes to someone having a plan and how to dismantle this which again had made me think differently around this.

Marysia K · 28 Apr 2026
Helpful review?YesNo
Report review