SFA 07 - SFA:USI Essential Services Reviews

Tutor was very personable - constantly checked in with everyone given the subject matter

I found the course very helpful in gaining a better understanding of how to better deal with people in these situations and how to manage the call and understanding what to listen out for.

The course is very helpful and gave me an extra insight on how to deal with customers that experience this type of circumstances.

Interesting course, a lot of useful information. Laura was a great host and made the course engaging. From a personal point of view think it would be better in person as think helps make discussions better but underhand why it's done via webex due to the different teams involved.

very informative and overall very engaging

VALUABLE insights

topic was very interesting and engaging in terms of interactive. Trainer was also non judgemental and approachable. I would say though that the length of the course is quite long to be done virtually.

The course was delivered very well and I do believe the information provided will be beneficial moving forward. Not only for work, but out of work too for any family / friends

Laura was brilliant, really engaging and despite the material of suicide in the course delivered, this was done in the care and important it deserves.

Laura was extremely welcoming, friendly and knowledgeable. The course content was informative and kept me engaged throughout. Lots of opportunities to ask questions and provide personal insight into a difficult topic. I am coming away from the course with the tools to be able to deal with scenarios in the future surrounding suicide, and feel confident to be able to do so.