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Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews
SUJATA B, 01 Apr 2026
Good course. More clarity needed on who needs to attend all levels.
Sally H, 01 Apr 2026
I enjoyed the training session. There was a good mix of theory & interaction which was delivered by a very knowledgeable individual who was able to supply examples to the groups different work areas. Whilst my department doesn't experience behaviours of concern very often I now feel better prepared to be able to use descalation techniques & may also be able to use it with managing a large team of staffResponse : It’s great to hear you enjoyed the session and found the balance of theory and interaction useful. We’re really pleased the training feels relevant to your role and that you feel more equipped to manage situations, both in practice and within your team.
Jlin L, 01 Apr 2026
Overall I think the session was quite long and would have appreciated the chance to stand up and participate. However the content was really in depth applying studies I wouldn’t have thought to consider. I think Ben did a great job getting everyone to participate and engage within the session.Response : Thank you for your feedback. We’re really pleased you found the content in-depth and engaging, and that Ben encouraged good participation throughout. We appreciate your comments about the length of the session — the course duration is set in line with RRN Standards, but we’ll continue to look at ways to keep sessions as engaging and varied as possible.
Amie K, 30 Mar 2026
Training was very informative, trainer was very professional in all aspects and gave lots of information on the day.
Rebecca A, 30 Mar 2026
Excellent training, which covered all about PBS
Jenny S, 30 Mar 2026
The course was designed well and contained lots of relevant information that was laid out clearly and in a way that made sense. Kim was a great trainer, she cleared things up that I got confused about, knew how to give relative examples that applied to the course and our place of work and worked efficiently so, keeping training engaging and interesting. Thank you. I feel better about being able to provide pbs in my new role!Response : Thank you so much for your detailed feedback! We’re really pleased to hear the course supported you in your new role and that Kim’s approach helped make everything clear and relevant. It’s great to know you’re leaving feeling more confident.
BUDDHIKA G, 30 Mar 2026
Kim presented the course well blending with practical experiences to enrich the content. Apart from that she offered time for the trainees to share their experiences to better understand the concepts in the course.
Rachel N, 30 Mar 2026
Fantastic training session, well delivered and informative, any questions asked where answered professionally, and Kim made sure we all understood the session.
Andrea Y, 29 Mar 2026
Jack Lucas-Knight was a great facilitator. He was very enthusiastic and engaging. He was able to give excellent examples and it was evident that he knew his topic. A most enjoyable course and I will be recommending that all my team attend this course as it was very useful. Thanks JackResponse : Hi Andrea. We appreciate your feedback. It’s wonderful to hear Jack’s engaging approach and clear examples made the session enjoyable and informative, and that you would recommend it to your team.
Susan P, 27 Mar 2026
Very good training. Relevant to my role and I was able to relate to all aspects of the course.