Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

Ben was super personable, I can’t say I was looking forward to this training but I am very pleasantly surprised! I really enjoyed it and was interested and engaged right until the end

Ben was really engaging. He made me think outside the box and where I can put PBS into practice not only in the workplace but at home. Ben made it really easy to understand and think about our own actions and how people may react. Thanks again.

Very engaging kept my focus very good wouldn’t change anything

Ben was an excellent trainer, dynamic, engaging and knowledgeable. The new ways of looking at peoples behaviour will inform my practice, and help develop more therapeutic relationships hopefully improving patient care and my work experience! Thank you

-engaging content that was useful for working in the nhs -gave me more tools to deescalate conflict and different approaches i can try with more challenging patients -recognising my own biases

Very appropriate to my work It affirmed certain things I was doing to make myself approachable and to gain rapport. Also helped me with new techniques to behaviours of concern and I will use the distraction and divert techniques a lot

The course itself was very interesting and useful to everyone working in healthcare, however it was made enjoyable by the trainer Ben. He was engaging, positive, related the learning to our experiences and made me feel genuinely appreciated and listened to. He facilitated a great session and I hope to take forward many of the principles and theories he has taught me today. Thank you Ben!

Ben was lovely and very insightful, has given me a lot to think about and take away from the course. I found the part about our baselines and triggers/cues really relevant to both work and everyday life and has given me a lot to work with.

Relevant to role.reiterated the importance of my personal contribution to patient care and patient worth

Fantastic course. Greatly interactive. Lovely trainer. Very valuable course.