Happy Reviews

I have never done any specific customer training before and it was useful to get a real insight in to what we should and should not be doing

Really great session, Paul was an excellent host. Made you feel listened to, not simply moving onto the next exercise.

Very well planned to say it was online. Very smooth and easy transitions between tasks.

Thought Nicky presented the course really well, I liked mixing with different colleagues who I wouldn't necessarily meet in my day to day. The breakout rooms broke the session up, felt like it could've been a longer session but it was good varied topics for the 2 hours.

Sal was very approachable and helped us navigate through the course well

good course - still need clarification about ECF style and tips on not just typing everything verbatim as I won't remember otherwise!

Great session with Paul who delivered very well to a group from different areas of the business at once.

Very good feel good session I felt empowered coming out of it. Very much enjoyed small break out rooms

Every member of the team was asked to participate and those who could, shared screens, which allowed us to share ideas relevant to our organisation. This also meant that we could practise some of the tips and tricks on our own system.

a very good view of what can be done in teams