Andreas F, 27 Jan 2022
I was in the second training session done at CAP by Helen. This session was very helpful and covered a lot of practical points to refer to/think of when dealing with a suicidal call. Which has given me confidence to deal better with such calls in future.Response : Andreas, thank you for your feedback. It's great to hear the session was helpful and has given you practical tips and confidence to help you with some of the difficult conversations you may have.
Anne H, 26 Jan 2022
Helen has a nice blend of technical know how and experienceResponse : Thank you for your feedback Anne.
Elaine K, 26 Jan 2022
If anything, i feel that there was so much information that there did not seem to be enough time in that one session. I felt that it was very enlightening and informative, thank youResponse : Elaine, thanks for your feedback and I'm pleased to know you found the course informative. I agree, with such a big topic, it can often be a challenge to cover everything in a shorter session time. Please feel free to get in touch if you have any questions.
bev g, 26 Jan 2022
The most important point that stood out for me was Helen saying we are like First Aiders helping the client until the Paramedics take over..great analogy & a huge weight off my mind. Thank you HelenResponse : Thank you Bev for the feedback and I'm pleased to hear that the weight has been taken off your mind on such a difficult conversation to be taking. Thanks too for your participation in the session.
Lucy W, 20 Jan 2022
A really engaging session on tough topics, Helen made it easy to contribute to the session, I felt safe to express my feelings and ask questions. Gave me some tips to be able to deal with the subject confidently.Response : Thanks Lucy for your feedback and I'm pleased to know you felt safe during the session. I agree it's a heavy topic but an important one. Great to hear you've taken away some tips and techniques to help you with these types of conversations.
Tracey W, 20 Jan 2022
Trainer was engaging and very personable.Response : Thank you Tracey for your comments and for your participation in the session and discussions.
Ashley K, 20 Jan 2022
Thank you very much for your informative course. It has really helped with our overall understanding of vulnerable customers and how to approach those difficult conversations.Response : Ashley, thank you for your comments and pleased to hear you found it informative and will help you with the difficult conversations you may take in the future.
Darshna G, 20 Jan 2022
Good interactive Training!Response : Darshna, thank you for your feedback.
Alison H, 23 Nov 2021
The segment on suicide was very enlightening, statistics in particular. However, I am not sure this should have concluded the session.
Sharron A, 19 Nov 2021
Very informative and moving.Response : Thank you Sharron for your feedback. It's good to know you took away plenty of information to help you in your role.