Giuseppe D, 24 Mar 2023
Really helpful to understand different point of view of the same thing...Response : Thank you Giuseppe for your feedback and it's great to know you found the course really helpful.
Charlotte M, 23 Mar 2023
Very informative, well delivered session. The trainer was able to answer all questions, and was very knowledgeable on the topic.Response : Thank you Charlotte for your feedback and it's great to know you found the session very informative.
Steven S, 23 Mar 2023
It was clear that Helen had thought hard about making the course relevant to our business. Vulnerable Customers is a wide-ranging topic, so the two valuable insights for me were to think of a systems-approach across the business; and the case study example clearly illustrated the pitfalls of providing solutions for vulnerable customers without listening to what is actually needed. All really useful, and could only have been provided by someone outside of the business.Response : Thank you Steven for sharing your comments. I'm so pleased you found the course really useful and have taken plenty away some valuable insights.
Becky F, 23 Mar 2023
A fascinating course - super helpful and engaging.Response : Becky, thank you for taking the time to leave your feedback. It's great to know you found the course helpful and engaging.
Hannah M, 17 Mar 2023
This course was a big eye opener and has made me more aware of how many people are struggling in the world and to be as empathetic as possible to all of our customers. Helen was superb and gave excellent advice on how to communicate with vulnerable customers- have taken lots of notes and tips that I will use going forwardResponse : Thank you Hannah for the great feedback. I'm pleased to hear that the course has been an eye-opener and you've taken lots away to help with your customer conversations.
Francis M, 10 Mar 2023
Helen delivered excellent training, she was open, engaging and extremely knowledgeable. She created a safe environment for the group to be open. Helen has provided great tools that we can put into practice.Response : Thank you Francis for inviting me to deliver the training and for the feedback. It was great to work with you and the team and support you all with this important topic.
Vanessa R, 09 Mar 2023
I thought Helen was very open, honest and engaging. Lovely to talk to and made me feel very comfortable to speak in a group.Response : Thank you Vanessa for your kind comments. It was lovely to meet you too and support you and your teams with this training.
Iain W, 03 Mar 2023
I've worked in customer services for 25+ years. It's not often that you learn something new from a CS skills course, but I felt I did with Helen's course. Particularly like the distraction equipment on hand.Response : Iain thank you for your comments and I'm pleased to hear that you took some new skills away from the course.
Rachel R, 02 Mar 2023
I really enjoyed the courseResponse : Rachel, thanks for taking the time to leave me feedback and it's good to hear that you really enjoyed the course.
Julie W, 02 Mar 2023
Hellen provided many tools and scenarios to enable me to deal with angry consumers.Response : Julie, thank you for your feedback and it's great to know you have many tools now to help you manage those more difficult conversations.