Ashleigh C, 03 Nov 2022
Ireally enjoyed this training. It has helped me to understand different customers actions and concerns and has also made a big difference with my personal understanding of finances. Great work Helen, really appreciated you coming to Welsh Water to deliver this trainingResponse : Ashleigh, thanks for taking the time to leave me feedback. I am delighted to hear it has helped you within your role but also with your personal understanding of finances.
Dawn P, 02 Nov 2022
The course provided additional information and organisations that we can provide to customers who are financially struggling. The content was delivered in a manner that was easy to understand and apply. Thank you Helen!Response : Thank you Dawn for your feedback and I'm pleased to know the content was delivered in a way to help you apply to your role and customer conversations.
Donnah S, 31 Oct 2022
A very imformative, thought-provoking course that has given me a lot to think about!Response : Donnah, thanks for your feedback and I'm so pleased you found the course informative and thought-provoking.
Andrew P, 28 Oct 2022
It was good to see how passionate Helen was about the training she provided. The training opened our eyes a little more compared to previous read/quiz courses and training. I think it would be greatly helpful if we had more training from Helen on other subjects in the futureResponse : Thank you Andrew for the great feedback and pleased to hear it opened your eyes a little more to what people are experiencing and how you can support them.
Kelly P, 28 Oct 2022
The course was extremely thought provoking, it provided me with a much better understanding and appreciation of the circumstances people may be facing.Response : Thank you Kelly for the great feedback. I'm so pleased to hear that the course has given you a better understanding of what people are experiencing.
Aimee C, 28 Oct 2022
Helen gave me a lot of food for thought and reminded me that we are all human and that anyone of us could experience an event that puts us at risk of being vulnerableResponse : Aimee, thank you for taking the time to leave me feedback. It's great to hear that the course has given you a lot of food for thought. I agree, we can all experience events that may make us vulnerable.
Victoria L, 28 Oct 2022
I felt the course was very thought provoking and Helen delivered the training with compassion but at the same time, ensuring this is workable in a financial services environment. The worksheets were really good and the interaction was perfect.Response : Thank you Victoria for your feedback. It's great to know that you felt the course was well delivered and interactive.
Rhys D, 27 Oct 2022
thank you very muchResponse : Thanks Rhys for the feedback. I trust you found the course informative and beneficial.
Stephen N, 13 Oct 2022
For such a difficult subject to learn about the course was engaging and in depth. I feel like i have a better understanding of suicide and just how important it is to ensure we are having the right conversations and supporting those who need the most help.Response : Thank you Stephen for leaving this feedback. I'm pleased to know you have a better understanding of suicide and how to support someone needing help.
MArk D, 13 Oct 2022
I really enjoyed the course. It was a difficult subject to talk about, but it was made very easy to do so.Response : Mark thank you for your comments and it's encouraging for me to know that I created an environment that made a difficult subject easy to talk about.