Sophie L, 25 Feb 2022
A really insightful course. A lot to learn on the subject not only to be able to take into my work life with vulnerable customers, but to be able to take home and use in my personal life also.Response : Sophie, thank you for your feedback. It's great to hear that the course has helped you both professionally and in your personal life.
Sue B, 25 Feb 2022
Maybe course could have finished earlier with a shorter lunch breakResponse : Thanks Sue for your feedback. It can be difficult to know how long to plan each session for as I like to include opportunities for discussions. A shorter lunch break may be something I need to consider moving forward.
Angela J, 09 Feb 2022
perhaps a little too long, maybe condense downResponse : Thank you Angela for your feedback. It's always good to know how I can improve courses and I will definitely take your thoughts on board and see how I can make changes.
Elleana T, 07 Feb 2022
Helen was really knowledgeable on the subject and encouraged others to share their experiences too. She kept everyone engaged even though it was a virtual meeting.Response : Elleana, thanks for your feedback. and it's great to know the course was engaging and informative for you.
Ashmi b, 02 Feb 2022
Helen was very knowledgeable and confident with the subject. You could see her passion for Vulnerable individuals and how can she make a difference by raising awareness. I would recommend Helen for training sessions.Response : Thank you Ashmi for your kind comments and also for your participation and engagement in the course.
Damon R, 02 Feb 2022
Helen was very engaging and made what seemed like it should have been a dull and depressing 4 hours into a enjoyable experience where the time flew by, she uses a great amount of real work experience to bring a depth of knowledge on the subjectResponse : Damon, thank you for your feedback. I'm pleased to hear that you found the course engaging and enjoyable. I'm also pleased to know that the delivery on such a heavy and difficult topic was just right. Thank you for your contribution to the discussions.
Ross K, 02 Feb 2022
Helen has compiled a very good and strong training session to help us all identify and deal with vulnerable customers and customers who may be having suicidal thoughts. Thank you.Response : Thank you Ross. It's great to know that the course content and delivery will help you with some of the difficult conversations you may take.
Jo L, 02 Feb 2022
Helen is a very warm person. It was easy to open up, and ask questions without feeling silly or intimidated. Course was very educational - and opened up my eyes as to how people perceive the same situation differentlyResponse : Thank you Jo for your kind comments. I'm delighted to hear that I created a safe environment for you to share and participate. This can be a difficult topic to cover and it's great to know it has been beneficial for you.
Alexander T, 02 Feb 2022
I enjoyed both the knowledge and experience of Helen but also the personal aspect which created a great environment for sharing individual experiences in an open forum. The course was full of information and structured in an organised and comfortable manner, exactly what this type of course requires.Response : Alex, thank you for your feedback. It's great to know that you enjoyed the course and felt comfortable to explore this difficult and heavy topic in a safe environment.
Agata M, 28 Jan 2022
Thank you for a valuable training!Response : Thank you Agata for your feedback. I'm pleased to hear you found it valuable.