Happy Reviews

I really enjoyed today's session as it was well-paced, pitched at the right level and gave me a number of ideas and methods to help improve my leadership skills.

Excellent session, it was interactive and we were able to put what we have been taught into practice.

Brilliant, learnt so much

I loved how interactive the session was and how each task developed your confidence to take on the next task so it wasn't too overwhelming. The pace was great and Ben was very engaging and clear with his information

The course was very engaging and the breakout session were good. At time sit was difficult to get into the 'roleplay ' type scenarios but overall they were informative. some personal feedback / critique would have been beneficial.

I thought that the breakout sessions were well structured and timed in order to discuss the question. I felt involved in the conversation and not just 'talked at'.

Very knowledgeable facilitator and genuinely useful techniques and ideas to improve my management and leadership style and quality

learnt a lot of useful information in a short space of time.

very good course. lots to take in as a new user. Need to practice

It would have been beneficial to have more real life examples of difficult conversions. Also techniques on handling conversations that go wrong or not to plan.