Happy Reviews

I think the course was fantastic, I thought Mike has a great way of getting you engaged and really tailored it to our structure and terminology.

It worked well over Zoom and split over 2 session

I really enjoyed the course. The instructor was very knowledgeable and provided good instruction. I did learn new techniques which I will be using in the future.

The trainer was very calm, considerate and comprehensive in his delivery and content

Really helpful, thank you.

I found it really helpful - loved the tips, tricks and traps.

It was great, really interesting. Helful to think about patterns in behaviour and being able to recognise those now.

Nicky was absolutely fab - she delivered the course in such an engaging way, inviting lots of real-life examples from the participants and making sure everyone had the chance to explore a specific problem they might be facing - making the learning and techniques feel immediately relevant, useable and memorable.

Felt it was a really valuable first step in addressing issues that I have been struggling with at work. It gave practical tools for self-improvement, but also helped me to more specifically identify what I had been doing wrong. I feel at a later stage it would be helpful to go into handling conflict in more in depth, but really pleased that to have done this more general overview on assertiveness first.

Very good.