Victoria O, 14 May 2025
This was a brilliant course. Helen made everyone feel comfortable and provided really useful and valuable information and techniques that will help me daily within my job role.Response : Victoria, thank you for your positive feedback and kind comments. I am so glad the information and techniques will be useful to you going forwards in your role.
Denise A, 14 May 2025
Loved the course! Helen was lovely and easy to talk to and created a friendly and relaxed atmosphere. Really helpful and gave me more ideas on responses and how to navigate dealing with vulnerable customers. 10/10Response : Thank you for your positive feedback and kind comments, Denise. I am so glad you found the course helpful in providing more ideas on how to navigate these conversations.
Josephine M, 13 May 2025
Enjoyable and well planned courseResponse : Thank you for your positive feedback, Josephine. I'm so pleased you enjoyed the course.
David S, 12 May 2025
I really enjoyed the course Helen came across well and it was nice to hear other experiences from the other side of employees I would highly recommend itResponse : Thank you for your positive feedback, David. I am glad you enjoyed the course and had the opportunity to hear other employees' experiences.
Kia S, 09 May 2025
An insightful session, Helen was really knowledgeable.Response : Kia, thank you for your positive feedback and kind words. I am glad you found the session insightful.
Faye S, 08 May 2025
Great course and content. Really liked the opportunities to discuss as a group, very insightful.Response : Faye, thank you for your positive feedback. I am so pleased you enjoyed the course and the opportunities for group discussions.
Holly W, 08 May 2025
Helen was a really knowledgeable and engaging trainer that tailored the course to our needs. I would definitely recommend both her and this course.Response : Holly, thank you for your positive feedback and kind words, I really appreciate it.
Catriona U, 07 May 2025
I really learnt a lot and enjoyed the course. It was well paced, information was not overwhelming and it was helpful to be able to discuss the topics as we went. I feel more confident having conversations with clients who are in distress, and feel more capable of considering risk factors and knowing what to say. Thank you for a really interesting course.Response : Thank you for your positive and detailed feedback Catriona. I am so glad you found the course interesting and helpful and that you now feel more confident in having these conversations with clients.
Sam I, 02 May 2025
Very good course, good takeaway packs and discussion points throughout.Response : Sam, thank you for your positive feedback. I am so pleased you enjoyed the course and I agree, there were some great discussion points during the session.