Helen Pettifer Training Ltd Reviews

Very good day

Helen demonstrated strong engagement by integrating relevant and personal examples to reinforce her message. There was a lot of preparation that went into the course from Helen, having a book to look back on and help others in my team is hugely useful and the kind touch with the fidgets on the table to bring a calm and relaxed atmosphere to learning. I felt able to absorb information and enter into a deeper level of conversation, knowing that there wouldn't be a quiz or test which can often divide a group of learners and cause some awkwardness. When dealing with the subject of vulnerability this was the perfect atmosphere to create trust in the discussions and enable learners to interact with questions and stories to aid learning and development in this area. Helen is very open with her feelings and emotions which helps learners to do the same, it is only by doing this that you can take on the important lessons of empathy and support. Among the courses I have undertaken, this one stands out as the most effective in facilitating deep understanding and sustained engagement. It significantly contributed to my role!

A very engaging and informative session, enhanced greatly by Helen's personal stories and insights. Breaking down the 4 elements of supporting vulnerable customers was very useful and provided me with some structure. I found the module on customer needs (what is emotional? and what is practical?) particularly useful. The signposting resource was very comprehensive and will definitely proved to be very valued. Many Thanks.

This seminar was not only informative but the interaction with real life examples really honed in on the importance of being aware of our (wide range) vulnerable customers. This reinforced awareness of interacting with those who are vulnerable, remembering that their circumstances will affect their ability to manage, cope or make decisions and therefore we must be compassionate and have empathy. Helen was a great presenter, whose passion shines through.

a great course and Helen focused on the areas which I requested. Very engaging - hence the many discussions between delegates

Helen always hits the ball out of the park, the sessions flew by as was really engaging and helpful!

Helen was welcoming, very supportive and came across as very empathetic on the call which i felt supported all of us open up more on the session. The tools for our own wellbeing and resilience and also to share with others were fantastic. The circle of control. traffic lights and the table to complete for if this happens- who would you go to... I found those all really useful and have already used this to help another colleague with a team member at work. I liked that we got the workbook before the session to look at and that there was not a powerpoint to follow as it made it feel more personal for this topic. Before and after the sessions we have felt very well looked after from the intro calls/ what could be offered/ the lead up/ what to expect and the follow up afterwards to check in. if i could describe this training it felt like a nice present/ cuddle all wrapped in a bow start to finish.

The course was brilliant, the trainer was incredibly engaging - I came away with lots of new ways to cope with various parts of my job that can be challenging, highly recommend

Helen was absolutely fantastic—engaging, enthusiastic, and incredibly knowledgeable. The content she delivered was brilliant and really resonated with me. I came away with a lot of valuable insights that I can apply in my role. Her delivery style made the session not only informative but genuinely enjoyable. A big thank you to Helen for such a positive and impactful experience!

Extremely helpful training- very engaged throughout