ACI Learning Reviews

Course was very fast pace. It was a lot of information to take in. Overall it was very intresting.

This "time" element should have been rectified, modified, and implemented prior to initiating classes.

The low rating for me personally was for What I was expecting vs. What I got. Not dissappointed and the information given but was looking for something else prior to enrollment. Great so far!!

Did not use any of the materials provided other than the ITIL4 phone app to practice.

I don't have anything more. It was good and detailed.

Ton of info in a short time. Good content. A little bit scattered at times.

This course may need an additional 3-4 days in order to ensure the students have a firm understanding of the material.

I think if someone does not have IT experience they should not start with this course or just don't do the 5 days straight because it is a ton of information.

It is hard to say if the time allotted was enough or if it achieved its stated objective since I haven't taken the actual Security + Comptia cert test :) I feel much better prepared and the course material being available will help. I was able to complete all but 1 lab and it was a minor one to me. For some I think they would need this in a 2 week course in order to grasp concepts and keep up with labs and actually understand a lot of the terminology. May consider a 1 week for those with IT backgrounds or experience with Computers while while those starting off on this path for the first time offer a 2 week course to make sure they understand key concepts.

The most significant difficulty I had was the transition to using a Zoom model of remote learning with all the tools available. I was not prepared either mentally or physically for a lot of what was presented. The Zoom model (when Students video and audio are OFF/Muted, doesn't seem to promote student interaction. Occasionally the instructor, although excellent in his demeanor/presentation and competency, felt inaccessible for one on one counseling/guidance. I have not attended remote learning activities such as this since 2008 and it proved to make the transition quite difficult. Maybe it would have been easier for me to absorb the material in 4hr increments over a two week period instead. ITIL is very cerebral and less hands on so the concepts were difficult to relate to the idea of IT at first however, eventually it began to sink in. Unfortunately i feel it was a bit too late. Over time I had come to understand the core of it but I believe the class could benefit greatly from the videos being implemented directly into the presentation and not as an aside. If this is not possible then at the very least ANIMATE the slides to match the diagrams presented for the ITIL Guiding Principle/ framework/processes and service value chains. If a static picture is worth a thousand words...Animations of that picture will be worth many less words and thus makes the presentation more efficient/valuable.