Niamh N, 07 Oct 2020
Great course, plenty to learn and absorb. Phase 4 this week could definitely have done with a 90 minute slot perhaps.
Ciara M, 06 Oct 2020
It's a great course and the training will benefit me in my day to day work. The course content is particularly strong and I like the video and learning materials on the LMS. I do however find the hour long class a bit rushed and does not leave time for questions - some topics (e.g. Topic 4) would benefit from an extra 30 mins or an optional Q&A session at the end.
Niamh M, 02 Sep 2020
I think it might have been better if this course had been aimed for a pandemic call handling but thought it was all current query examples were covered. Good direction by Trainer
Edward M, 02 Sep 2020
Solid and confident delivery by trainer. Found the sections on emotional intelligence, perception positioning extremely. Role playing exercises and group review particularly helpful. Thank you :)
Anthony H, 26 Aug 2020
Overall very happy - good presenter and day went smoothly - good variety
Laura H, 17 Aug 2020
Mike is great at identifying pitfalls that teams may fall into when adopting SCRUM and gives lots of useful examples and tips as to how avoid them!
Elliott R, 31 Jul 2020
Obvious barriers due to being held digitally but Mike was fantastic in delivering over these difficulties and really provided some value.Response : Eliott, thank you for your comments.
Sandra R, 24 Jul 2020
Sinead is an excellent presenter and did really well virtually. It would be a pleasure to be trained by her on other topics.
Tommy F, 22 Jul 2020
Technically very good but it would be worth covering some of the softer elements of how you get teams to buy in to the concept in an environment/culture which is more agile/flexible
Paul C, 22 Jul 2020
Still need to find appropriate projects where it could be very applicable. Overall though content was great.