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RRN Level 2 Refresher: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Refresher Reviews

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Mandy H, 20 Jan 2026

Very good refresher course, very well and explained , interacted well, throughly enjoyed, great understanding and corrected if made a mistake, positive from start to finish 😀

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Michael O, 20 Jan 2026

I understand everything today and infact, it was very nice to bee part of this training today. The trainer was good on it. ..

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Uche E, 20 Jan 2026

The course is very interesting and educative and the trainer Linsey is very perfect at what she does as a teacher...very good trainer

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Cynthia I, 20 Jan 2026

Lindsey was an excellent trainer, she delivered the PBS training very well, the content of the training was delivered very well and has made me very confident in my knowledge about moving and handling, behaviour of concern and challenging behaviour.

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Oluwatosin A, 20 Jan 2026

Excellent course delivery. Understood every bit of the training It was theoretical and practical The trainer (Linsey ward) interacted well. It was fun and engaging. The breaking techniques was well carried out. She also outlined what influences challenging behavior such as life experience(upbringing), Race, culture etc. She spoke about STEPS S-Space T- Touching E-eye contact P- posture S-speech. It was quite engaging.
Response : Hi Oluwatosin. Thank you for your feedback. I’m glad to hear that you found the course delivery excellent and that Linsey’s approach made the session engaging and enjoyable. It’s great to know that both the theoretical and practical elements, including the breaking techniques and STEPS framework, supported your understanding of PBS and the factors that can influence people’s behaviour.

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Lusa R, 16 Jan 2026

Amy Mellor, was very interesting through the course,

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Diana C, 16 Jan 2026

Amy gave a very informative training session for pbs was very bright a helpful all throughout

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Julie H, 16 Jan 2026

Very good knowledgeable trainer. Trained at a easy pace which was excellent to take everything on board. Good size room.

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kerry b, 16 Jan 2026

Amy was very engaging throughout the course .She spoke clearly and was very informative . Course was enjoyable as a lot of the information came back to me from previous course .
Response : Hi Kerry. Thank you for your feedback. I’m glad to hear that you found Amy engaging and clear in her delivery, and that the course supported revisiting information from previous training. We hope the session provides ongoing support for your role.

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Liza H, 16 Jan 2026

Found the course interesting and very good trainer was made to feel comfortable

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