RRN Level 2 Refresher: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Refresher reviews

4.9 (3,276 reviews)
AI summary of reviews

Practical breakaway techniques and positive behaviour support are the course’s defining strengths. Attendees value knowledgeable, patient trainers who use real-life scenarios, demonstrations and discussion to make de-escalation and behaviour of concern easy to understand. The sessions are interactive, relaxed and well paced, with trainers checking understanding and encouraging questions. Attendees say the refresher builds confidence and provides skills they can apply safely in their support roles.

Practical breakawaysKnowledgeable trainersWorkplace confidence

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The trainers was very interactive, thorough and creative in the course and training given, both was amazing at how they delivered the course and how they kept the full group interacted and just want to say I have done this 9 years and this is the best refresher course I have been involved with

Clare U · 11 Sep 2026
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My PDS trainer was excellent throughout the training. He explained the material clearly, kept the sessions engaging, and made sure everyone understood the key points before moving on. I particularly appreciated the way he used practical examples and related the content to real situations, which made the training much easier to understand and apply. He created a positive and supportive learning environment where people felt comfortable asking questions and contributing to discussions. His knowledge of the subject was clear, but he was also approachable and patient in the way he delivered it. Most importantly, he genuinely cared about the progress and understanding of each person in the group. He took the time to listen, answer questions thoroughly, and ensure that everyone felt supported throughout the training. The sessions felt well structured, purposeful, and relevant rather than simply going through the material. Overall, I found the sessions genuinely valuable and came away with a stronger understanding and greater confidence in applying what I had learned. He was professional, knowledgeable, engaging, and genuinely committed to helping others succeed. He was an excellent trainer.

Emily B · 11 Sep 2026
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Response: Thank you, Emily. We really appreciate your thoughtful feedback and are delighted to hear you found the training so valuable. It’s great to know the trainer’s clear, engaging and supportive approach, alongside the use of relevant practical examples, strengthened your understanding and confidence in applying the learning. We’re also pleased you felt comfortable contributing and supported throughout the course.

Ben and Dan were super engaging. I loved the way Ben connected with the class, helping the audience connect real life situations to behaviours and why such behaviours occur. As well as methods for supporting positive behaviour. Course was truly enjoyable

JONATHAN E · 11 Sep 2026
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I was really nervous about the course and I also wasn’t feeling well both Ben and Dan made me Less nervous about today and they were both great trainers

Amy T · 11 Sep 2026
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Very good content and extremely relevant and useful to my job role. Ben and Dan were very thorough and made sure i was confident with what was being taught. Very enjoyable day

Wendy H · 11 Sep 2026
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Really engaging course, delivered by people who are very well informed and have values that align in Horizons. Thank you for a great day.

Sammy B · 11 Sep 2026
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Amazing

grace S · 09 Sep 2026
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Very interesting and engaging course. I had fun

Daniel N · 09 Sep 2026
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Response: Thank you, Daniel. We appreciate your feedback and are delighted to hear you found the course interesting and engaging. It’s great to know you enjoyed the training and had such a positive learning experience.

I learnt a lot from the course and the trainer was amazing.

CATHERINE I · 09 Sep 2026
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Response: Thank you, Catherine. We appreciate your feedback and are delighted to hear you gained so much from the course. It’s great to know the trainer contributed to such a positive and valuable learning experience.

Great material and understandable

Emmanuel A · 09 Sep 2026
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