RRN Level 2 Refresher: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Refresher reviews

4.9 (3,216 reviews)
AI summary of reviews

Practical breakaway techniques and positive behaviour support are the course’s defining strengths. Attendees value knowledgeable, patient trainers who use real-life scenarios, demonstrations and discussion to make de-escalation and behaviour of concern easy to understand. The sessions are interactive, relaxed and well paced, with trainers checking understanding and encouraging questions. Attendees say the refresher builds confidence and provides skills they can apply safely in their support roles.

Practical breakawaysKnowledgeable trainersWorkplace confidence

Generated from recent reviews; may not reflect every review

Showing 31–40 of 3,070 reviews (5 star)

Sort by

Training was well understood and trainer very good and explained things well

Kate N · 03 Aug 2026
Helpful review?YesNo
Report review

The trainer really explained and gone through all and made sure everyone understood and was very happy.We really enjoyed as a Team

Beatrice M · 03 Aug 2026
Helpful review?YesNo
Report review

Response: Thank you, Beatrice. We appreciate your feedback and are delighted to hear you and your team enjoyed the training. It's great to know the trainer took the time to ensure everyone understood the content, creating such a positive and supportive learning experience.

I thought the course was informative and useful for work

Benjamin L · 03 Aug 2026
Helpful review?YesNo
Report review

Informative Fantastic solo trainer

DONNA S · 31 Jul 2026
Helpful review?YesNo
Report review

Response: Thank you for your feedback. We’re thrilled that you found the session informative and that the trainer delivered such a fantastic course independently!

The training was very beneficial allowed me to have a better understanding of PBS and use of escalations

Anam H · 31 Jul 2026
Helpful review?YesNo
Report review

Response: It’s great to hear that the training strengthened your understanding of PBS and how to respond to escalation. We hope you feel confident applying what you’ve learnt in practice.

Thoroughly enjoyed the course. Overall a fun day in training

Sian C · 31 Jul 2026
Helpful review?YesNo
Report review

Always delivers the course in a fun friendly manner

Debra P · 31 Jul 2026
Helpful review?YesNo
Report review

Scott Always delivers the training in a fun friendly manner

Debra P · 31 Jul 2026
Helpful review?YesNo
Report review

Brilliant training, good to have a refresher and remember all the different key words.

Shannon B · 30 Jul 2026
Helpful review?YesNo
Report review

Response: We’re pleased you found the refresher valuable and that it helped reinforce the key terminology. Thank you for your brilliant feedback!

Caroline was great, she has deep understand and experience in the field of care and PBS training and it reflected well during the class with her amazing responses and suggestions for questions the class had. Caroline is very enthusiastic and I felt privileged to be taught by her. Although it was a refresher, I still came out of this course very enlightened. GREAT STUFF CAROLINE!

Rebecca A · 27 Jul 2026
Helpful review?YesNo
Report review

Response: Thank you, Rebecca. We appreciate your feedback and are delighted to hear you found the refresher so valuable. It's great to know Caroline's knowledge, experience and clear delivery supported your learning and encouraged meaningful discussion throughout the course. We're pleased the training provided fresh insights and enhanced your understanding, even as a refresher.