RRN Level 2: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) reviews

5.0 (5,887 reviews)
AI summary of reviews

Practical breakaway and self-protection practice is the course’s distinctive strength, with attendees valuing repeated demonstrations, supportive feedback and opportunities to build confidence safely. They describe knowledgeable, approachable trainers who use humour, real-life examples and clear explanations to make positive behaviour support, de-escalation and least-restrictive approaches accessible. The well-structured, interactive sessions are easy to follow and provide skills they can apply at work and in daily life.

Practical sessionsEngaging trainersWorkplace relevance

Generated from recent reviews; may not reflect every review

Showing 11–20 of 243 reviews (4 star)

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“

Very imformative 2 days , learning valuable skills and having a better understanding of what may be needed. Alan was very clear with explantions and didnt bite at all.

Tony D · 29 Sep 2026
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Training was excellent but too many work to be covered within a short period of time. Thanks

Gertrude N · 29 Sep 2026
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The slides were a little boring to sit through at the start, I would’ve preferred if this was a bit more engaging for example with discussions or something for more active listening. The children’s home aspects also weren’t relevant to us but all of the practical aspects were really helpful.

Claire I · 23 Sep 2026
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Response: Thank you, Claire. We really appreciate your open and constructive feedback. We’re pleased to hear you found the practical elements helpful, and we value your comments regarding engagement and the relevance of some of the course content. We’ll take this feedback forward as part of our ongoing review of course delivery and learner experience.

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This course has been good and I have learned a lot which I will apply in my work going forward

Bright N · 22 Sep 2026
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I did not feel that the morning session added much to level 1. I felt it could have been condensed into an 45/60 minute summary rather than the whole morning. However, the afternoon session was useful and informative. Ben was really forthcoming with answering questions and queries, and providing additional information. He was also respectful of people’s different physical needs and emotional/psychological triggers where relevant.

Naomi A · 16 Sep 2026
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Response: Thank you, Naomi. We really appreciate your balanced and thoughtful feedback. We’re pleased to hear you found the afternoon session useful and informative, and that Ben created a supportive and respectful learning environment. We also value your comments regarding the morning session and its relationship to Level 1; the course content and teaching hours are structured in line with the RRN Training Standards, however, your feedback is valuable as part of our ongoing review of course delivery and learner experience.

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Found the afternoon excellent, morning was a bit lengthy and repeated a lot of info from level 1 which I did recently

Rachael B · 10 Sep 2026
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Response: Thank you, Rachael. We appreciate your feedback and are pleased to hear you found the afternoon session so valuable. We also appreciate your comments regarding the morning content and will take this feedback into consideration as part of our ongoing review of the learning experience.

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Very enjoyable course. Learnt a lot. Good to also have the skills for life away from work. Not for me personally but would be good for Domestic Violence victims.only suggestion is an ice breaker a little later in the session once we have relaxed & got to know fellow participants a bit it would have been more comfortable then.

Heather D · 28 Aug 2026
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The training was very helpful and things were explained in a simple way and good practicality was involved. Usually I am quite bad at tests but I was super confident in this pbs training and managed to get every single question right.

Hope C · 19 Aug 2026
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Response: Thank you, Hope. We appreciate your feedback and are delighted to hear you found the training clear, practical and supportive. It’s great to know the course helped build your confidence and gave you a strong understanding of the learning covered.

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The practical part was interesting, it helps me to remember what I learnt today. The trainer was so funny it felt so easy to understand

Ruth M · 13 Aug 2026
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Informative and enthusiastic even in extreme heat.

Nicola W · 10 Jul 2026
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