Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

It has been useful to remind myself of why people get angry I think I can take some of the ideas into work - for example using a hook to distract Some of the ideas of take extra time don’t always work in A&E Not sure it can be used when there is 12 angry people asking the same thing however looking at why they are angry there maybe something I can do to begin to deescalate something Trainer Ben was engaging and I will be back for day 2

Found it very interesting and helpful

Very engaging. Enjoyed the session. Made me think about my actions and others behaviours a lot more. Thanks Ben!

Really well taught, very interactive and informative. Feel like I have gained a lot of knowledge throughout the day.

Ben was brilliant. Kept the day interesting and not boring. Very informative with real life situations that could reflect with. Learnt lots of new ideas that can be tried out in practice.

Fantastic teaching skills, one of the funniest and informative sessions

Interactive, clinically relevant and beneficial for everyday at the NHS services

Ben is a very relatable trainer. He obviously understands the challenges facing NHS staff. The training was very relevant and useful. I hope I'll be able to attend day 2 and I'd love to attend day 3 too, but I'm not sure I'll be allowed to as I think it's only A&E staff.

Really enjoyed this course Useful and engaging

Great session Lots of information for us to apply in our daily practice