Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) reviews

4.9 (3,888 reviews)
AI summary of reviews

Attendees particularly value the trainers’ knowledgeable, approachable delivery, which uses lived experience, humour and relatable case studies to make Positive Behaviour Support memorable. Interactive discussions, group work and the clear exploration of behaviour as communication, cues, triggers and de-escalation help attendees reflect on their practice. They leave with practical strategies, a useful workbook and greater confidence to apply person-centred approaches at work and in everyday life.

Engaging trainersPractical strategiesInteractive learning

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Very interactive session Can add some videos to enhance the lesson experience

Megha B · 09 Jan 2026
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I attended the PBS training today delivered by Jamie and Ben. The session was fantastic—engaging, clear, and very practical. I’m looking forward to using the skills in my work.

Samantha C · 09 Jan 2026
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Response: Hi Samantha. Thank you for your feedback. I’m glad to hear that you found the PBS training engaging, clear, and practical. We hope that attending the session will further support you in your role.

Energetically delivered by both trainers. Interesting information challenging some preconceived opinions

Helen D · 09 Jan 2026
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It was really amazing training which l think will help me a lot in my professionel and personal life.

Binesh J · 09 Jan 2026
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This course highlights and give you confidence and information that enables you to uberstand as to WHY is the most important question.

Paul J · 09 Jan 2026
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Very helpful for giving quality and safe care for the behaviour challenging patients

Shincy T · 09 Jan 2026
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Enjoyed the course a lot more than I thought I would. Very informative and fun exercises to take part in. Quite looking forward to part two now.

Elaine C · 09 Jan 2026
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I really enjoyed today’s course, it was extremely engaging, interactive and informative. I am usually quite nervous interacting in courses but I was made to feel very welcome and able to interact throughout. I learnt a lot from the course and want to say a big Thank you :) sorry for being couple minutes late

Eleanor M · 09 Jan 2026
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Response: Hi Eleanor. Thank you for your feedback. I’m glad to hear that you enjoyed the course and found it engaging, interactive, and informative. It’s great to hear that you felt welcome and able to participate throughout the session. We hope that attending the course will further support you in your role.

Found the course really interesting! Ben & Jamie made me look at how people are judged and how to see people differently . Very useful and will put into practice. Thank you

Jacqueline M · 09 Jan 2026
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Very informative and well presented. Friendly guys.

Tina T · 09 Jan 2026
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