Search Results (We have found 40 results that match your search)
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- Locations:
- Dublin,, Blanchardstown, Co Meath, Co. Galway, Co. Limerick, , Dublin, Dublin , Dublin 15, Dublin 3, Dublin,, Kildare,, Limerick,
- Handling Difficult Conversations, run by The Learning and Development Company
- Being able to deal with difficult conversations effectively is an essential skill in the workplace. This workshop provides participants with the tools and approaches for maintaining great working relationships,
- Duration:
- 0.5 Days
- Locations:
- London
- Introduction to Customer Care, run by Chartered Insurance Institute (CII)
- This insightful course will show delegates just how important great customer service is and how to deliver it..
- Duration:
- 1 Day
- Locations:
- Belfast, Birmingham, Bristol, Doncaster, Edinburgh, Glasgow, Haywards Heath, Leeds, Leicester, London, Manchester, Newcastle, Norwich, York
- Alternative Dispute Resolution and Complaints Management, run by London Business Training & Consulting (LBTC)
- Agenda:. Introduction to Dispute ResolutionArbitrationNegotiating Solutions to DisputesMediationOther Dispute Resolution MechanismsMain components of a Complaints Management ProcessWhat Customers Look for When They ComplainPeople IssuesSkills and Be
- Duration:
- 2 Weeks
- Locations:
- Dubai, London
- Telephone Techniques for Service Excellence, run by Reed Learning
- Our Telephone Techniques for Service Excellence course is highly practical for any frontline staff wanting to improve their telephone communication skills using state-of-the-art telephone coaching equipment..
- Duration:
- 0.5 Days
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, Jl&P, Little Compton, Nr Moreton-In-Marsh, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Customer Service Excellence, run by Reed Learning
- Our Customer Service Excellence course is for customer-facing, front-line and support staff, whose actions can have a significant impact on their company’s reputation and success..
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, Jl&P, Little Compton, Nr Moreton-In-Marsh, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Managing Difficult and Demanding Customers, run by Reed Learning
- Our Managing Difficult And Demanding Customers course is for anyone who has to maintain professional customer service when dealing with difficult customers, either face-to-face or on the phone..
- Duration:
- 0.5 Days
- Locations:
- Birmingham, Bournemouth, Brighton, Bristol, Cardiff, Coventry, Croydon, Surrey, Edinburgh, Exeter, Glasgow, Jl&P, Little Compton, Nr Moreton-In-Marsh, London, Manchester, Newcastle Upon Tyne, Norwich, Richmond, Surrey, Scunthorpe, Staines, Middlesex, Uxbridge, Middlesex, Warrington
- Vulnerability Workshop, run by Helen Pettifer Training Ltd
- Why vulnerability must be a business focusMore Than Meets the Eye activityUnderstanding customersCircumstancesImpactsChallengesNeedsProviding support and recognising gapsNext steps and accountability.
- Duration:
- 3 Hours
- Locations:
- Aylesbury
- Maximising Incoming Business, run by Maguire Training
- Delegates will learn how to make the most of every incoming business opportunity. If your job is to deal professionally with incoming customer calls, whether in a sales, reception or customer service role,
- Duration:
- 1 Day
- Locations:
- Bristol, Eastleigh, Mansfield, N/A, United Kingdom, Uxbridge
- Resilience and Wellbeing, run by Helen Pettifer Training Ltd
- Understanding Resilience. Definition and types of resilienceThe importance of resilience and its impactsThe benefits of building and maintaining resilienceThe role of resilience in customer-facing roles
- Duration:
- 3.5 Hours
- Locations:
- Aylesbury