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- Level 1 Award in Customer Service (Hospitality), run by Realise
- Are you looking to kick start or develop your career in the hospitality sector? Join our Customer Service in the Hospitality Industry Level 1 course and progress your career with everything you need to take that next step..
- Duration:
- 9 Days
- Locations:
- Rochdale, Accrington, Blackburn, Blackpool, Bolton, Bradford, Bridlington, Burnley, Bury, Feltham, Goole, Harrogate, Huddersfield, Hull, Liverpool, London, Morecambe, Oldham, Preston, Rochdale, Selby, Sheffield, Stockport, Warrington
- Locations:
- ., Bridgend, Cardiff, Carmarthen, Newport, Pontyclun, Worcester , Ystrad Mynach
- Delivering a Quality Customer Experience, run by Supportive Solutions (transferred)
- This customer experience course will ensure delegates understand the fundamental approaches to customer experience, and through useful, practical examples, will be able to identify the best strategies to employ..
- Duration:
- 1 Day
- Locations:
- Bonnybridge
- Locations:
- ., Bridgend, Cardiff, Carmarthen, Newport, Pontyclun, Worcester , Ystrad Mynach
- Customer Service Skills , run by Cosensa Learning and Development
- Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones.
- Duration:
- 1 Day
- Locations:
- Aberdeen, Belfast, Birmingham, Cumbria, Edinburgh, Glasgow, Inverness, Leeds, Liverpool, London, Manchester, Newcastle Upon Tyne, Stirling
- Level 2 Certificate in Customer Service , run by Realise
- This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification..
- Duration:
- 10 Days
- Locations:
- Rochdale, Accrington, Blackburn, Blackpool, Bolton, Bradford, Bridlington, Burnley, Bury, Feltham, Goole, Harrogate, Huddersfield, Hull, Liverpool, London, Morecambe, Oldham, Preston, Rochdale, Selby, Sheffield, Stockport, Warrington
- Complaints Handling for Client-facing Staff, run by La Touche Training
- This intensive and highly practical half training day assists attendees in understanding what is required to manage complaints properly.. It will consider the root causes of complaints, how to identify a potential complaint, defusing complaints,
- Duration:
- 0.5 Days
- Locations:
- Ireland, Tbc
- Managing Excellent Customer Service, run by Cosensa Learning and Development
- The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience.
- Duration:
- 2 Days
- Locations:
- Aberdeen, Belfast, Birmingham, Cumbria, Edinburgh, Glasgow, Inverness, Leeds, Liverpool, London, Manchester, Newcastle Upon Tyne, Stirling
- Introduction to Managing Difficult Customers, run by Chartered Insurance Institute (CII)
- This course looks at how to deal with situations encountered when emotions have begun to take control of a business situation. It will help staff to deal with situations that can be stressful and disruptive..
- Duration:
- 1 Day
- Locations:
- Belfast, Birmingham, Bristol, Doncaster, Edinburgh, Glasgow, Haywards Heath, Leeds, Leicester, London, Manchester, Newcastle, Norwich, York
- Locations:
- Dublin,, Blanchardstown, Co Meath, Co. Galway, Co. Limerick, , Dublin, Dublin , Dublin 15, Dublin 3, Dublin,, Kildare,, Limerick,