Customer Service

Description

Aim:

To further develop customer service mindset that delivers the service required and needed to the end user

What you will learn

By the end of the session you will be able to:


Understand the importance and impact of the Moment of Truth
Recognise risks and consequences of poor service
Understand G.R.E.A.T Customer Service and meeting the Four Customer Needs
Describe your role in Customer Service and the Six Pillars of Customer Service
Define and deliver consistent excellent Customer Service
Recognise the impact and importance of having and demonstrating a positive attitude in Customer Service

Further information

McManus HRD
Provider:
McManus HRD
Duration:
3 Hours
Price:
POA
Availability:
On demand
Course type:
Virtual delivery

Contact Information

McManus HRD

Davenport House
16 Pepper Street
London
E14 9RP

Credentials